Advisor, Sales Operations

Job Title:

Advisor, Sales Operations

Job Description:

The Role

Entegris is currently seeking a n   individual   to join our   Business O perations   team   at our   Kulim   location.

The   Business Operations Advisor role   is responsible for supporting   customers and colleagues with   material/documentation and order   status . This role will build strong working relationships across the organization, developing partnerships to   help   pr ovide answers and direction to   our customers .  The   role   will report directly to the   Sr. Manager of Business Operations .

What   You’ll   Do

- Responsible for   providing feedback   to customer inquiries via email and phone interactions   related to   order   status .

- P rovide quotations ,   r eview   purchase orders ,   and provide feedback to customers within 24 hours .

- Responsible   for   understanding   date   management   and coordination with   the planning   department exec ution of orders   and   on - time shipments .

- Generate   accurate and comprehensive documentation   such as order confirmation, proforma invoices, proof of delivery,   etc.

- Ensure   KPI s   are b eing   tracked and actioned,   and   provide feedback   if objectives are   at risk.

- Provide customers with necessary   documentation   which   is   created by the Engineering and Quality Departments (Installation, Schematic   and Piping and Diagram Drawings along with Product Manuals, Specification ,   Quality Documentation Packages) .

- Responsible for updating and uploading information into customer databases.

- Investigate an d respond to requests for expediting shipments from   Customers, Sales and Product Management .

- Foster and maintain relationships with internal and external customers. Effectively collaborate with Sales,   Planning, Production, Logistics and other cross-functional areas to ensure   critical customer needs are met.

- Actively engage in proactive communications   with Product Management, Account Managers, and Customer Enablement teams.

- Understand and adhere to company policies and procedures   to ensure informed decisions are made accordingly.

- Help enhance business processes aimed to improve efficiency and reduce transaction times.

- Any other duties as assigned.

What   We   Seek

- B achelor’s degree with a minimum of 1   year experience   in a   customer-facing   role ,   or   3 years of   relevant experience

- Strong communication skills and service-oriented mindset

- Familiarity with SAP preferred or previous experience with other ERP   systems

- Mature, independent,   accountable and   possesses a strong sense of ownership

- Ability to work effectively as part of a team and   accept direction   and feedback

- Accuracy, strategic thinking and critica l thinking skills

- Willingness to learn and strive for excellence through continuous improvement

- Capable of independent problem solving and critical thinking

Why Work at Entegris

Lead. Inspire. Innovate. Define Your Future.

Not everyone who works for a global company shares the same background,   experiences and perspectives. We leverage the differences of our employees to  bring   new ideas to the table. Every employee throughout the company is   encouraged to share input on projects and initiatives. Our decision-making   process is truly a collaborative effort as we realize there are leaders at every   level of the organization. We put our values at the core of how we operate as an   organization — not just when it’s convenient, but in a lasting and meaningful   way. We want the time and energy you spend here to have a positive impact on   your life inside and outside of the office.

What   We   Offer

Our   total   rewards   package   goes   above   and   beyond   just   a   paycheck.   Whether   you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

- Competitive Contractual and Profit-Sharing Bonuses: Rewarding your hard work and dedication.

- Comprehensive Health Insurance: Tailored packages to meet your individual needs.

- Generous Paid Public Holidays: Enjoy 17 days off to celebrate and relax.

- Empowering PTO Policy: Take the time you need to recharge and come back refreshed.

- Education Assistance: Support for your continuous learning and development.

- Values-Driven Culture: Work with colleagues who embody People, Accountability, Creativity, and Excellence.

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

At Entegris we are committed to providing equal opportunity   to   all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.