About this role
JOB DESCRIPTION:
Main Responsibilities:*
The position serves as the primary contact for clarifying reagent report interpretation and troubleshooting; providing reagent correlation and application; as well as technical education for customers before and after instrument installation. It also provides support to the sales and service team for business growth. The main job responsibility will be:
- Deliver Customer Operator training in Abbott facilities or on-site
- Perform new instrument and assay implementations through to Test of Record
- On-site assay investigation, troubleshooting and operator training and coaching
Skills & Experience Required:*
- Bachelor degree in medical / electrical / mechanical or medical technology is preferred
- Proven track record in a Diagnostic laboratory or similar position, supported by management and customer references preferred or Graduate entry program.
- Successful engagement with customers, specifically lab staff.
- Technical Assay and system expert for product line responsibility
- Highly developed communication skills and ability to demonstrate empathy and engagement with customers
- Ability to identify and drive resolution of issues
- Strong experience in use of analytical tools and software
- Knowledge of laboratory accreditation requirements is a plus.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
## JOB FAMILY:
Support Services
## DIVISION:
CRLB Core Lab
## LOCATION:
Taiwan > Taipei Hsien : Building H2
ADDITIONAL LOCATIONS:
## WORK SHIFT:
Standard
## TRAVEL:
Not specified
## MEDICAL SURVEILLANCE:
Not Applicable
## SIGNIFICANT WORK ACTIVITIES:
Not Applicable