About this role
Role summary:
The HR Partner Customer Care will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.
Hybrid role: 2 days in office/3 days remote (work from home)
Your role:
- Respond to customer requests and provide guidance to associates and managers
- Consistently execute HR processes, using case management, chat and telephony
- Provide guidance to associates and managers on self-service transactions and navigating the HR portal
- Research solutions to HR customer inquiries and escalate as needed
- Understand and be able to communicate HR policies, processes, and procedures
- Adhering to Flowserve’s safety, integrity and code of conduct policies
- Other duties as required and assigned by manager
Your profile:
- Bachelor’s degree in business/HR
- Ideally one year of experience in HR or customer service
- Proficiency in English and Spanish is a must
- Exceptional customer service, emotional intelligence and empathy
- Excellent probing abilities, to identify true need from customer
- Resourcefulness and ability to find answers quickly
- Thorough with responses to inquiries and issues
- Adaptable to different customer types and situations
- Technologically savvy to improve and automate activities
- Confidentiality and discretion for managing sensitive information
- Executive presence and ability to deliver high touch support
Preferred:
- Studies in Human Resources
- Relevant experience
- Prior experience in an HR Operations Environment
- Working knowledge of Workday and/or Neocase
What we can offer you:
- Friendly multicultural environment and team events
- Life, accident and health insurance
- Cafeteria Package
- Career development and training opportunity
- There is an opportunity for home office