Cancellations Representative

POSITION SUMMARY: This is a full-time position that is responsible for Interacting with members, agents, brokers and lenders regarding cancellations. These interactions occur by phone, email and mail.
DUTIES AND RESPONSIBILITIES:
Process cancellation requests from lenders, agents, brokers and members
Field phone calls from lenders, agents, brokers and members regarding cancellations
Manage email inquiries from lenders, agents and members
Accurately process a high volume of cancellations utilizing the appropriate application form numbers
Follow specific requirements regarding necessary backup and documentation for cancellation requests
Follow all procedures regarding document archiving for cancellation requests
Provide written communications to lenders, members, agents and brokers in a very professional manner
Provide excellent customer service via phone and email
Assisting the data entry team with the keying of paper applications into the Affinity database.
Assisting with adhoc projects when needed
EDUCATION AND WORK EXPERIENCE:
High School Diploma, some college preferred
KNOWLEDGE AND SKILLS:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
The ability to follow instructions and documented processes effectively
Ability to communicate effectively (verbal and written)
Excellent interpersonal skills
Fluent in English and Spanish
Proficient computer skills: must have working knowledge of Excel and Word,
Ability to multi-task, follow up, and meet deadlines
Strong attention to detail
Ability to identify discrepancies and take initiative to research variances and correct

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Hours Required: Monday to Friday 8:30AM-5:00PM
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The usual environment is in a business office with a noise level in the work environment that is usually moderate.
This is a non-exempt position.