BDC Service Representative

For over fifty years, Cornerstone Auto Group has experienced continuous growth and evolution through generations of family ownership. Being family owned has its rewards. We operate on a set of standards that you don't find at other dealerships. Our mission is to foster meaningful connections with both our customers and employees. Learn more about our story of success and dedication to excellence.

We firmly believe in investing in the success of our team members. We are dedicated to supporting you on your journey toward personal and professional development through comprehensive initiatives aimed at unlocking your full potential and fostering your career advancement. This unwavering commitment to our employees has been recognized by our team members themselves, resulting in being honored as a Top Workplace in MN since 2018 and a Top Workplace USA since 2022. We are looking for someone to join us in the role of Service Scheduler.

Benefits that we offer:

Paid Training and Development

Paid Time Off (PTO)

Flexible Schedule 40 Hour Workweek

Career Path and Promotion Opportunities

Free College Education through Strayer Online University

Multiple health care options with corporate contribution

Dental Insurance w/Corporate Match

Free Basic Life Insurance valued at $15,000

HSA

401K w/Corporate Match

Vision Insurance

Accident and Critical Illness

Short- and Long-Term Disability

Supplemental Life Insurance

Employee Assistance Program

Wellness Program with Fitness Discounts

Auto Sales, Service, Parts, and Accessories Discounts

Additional Employee Discounts and Perks

Qualifications

Primary duties will consist of but not limited to:

- Answer all incoming phone calls or internet leads to schedule appointments

- Make customer satisfaction calls regarding sales, warranties, pricing, and complaints; accurately document the customers response and forward to the appropriate advisor or manager

- Be proactive and make calls to set appointments on the following:

- Recalls, required maintenance, declined service

- Maintain a professional appearance

Education and/or Experience:

- High School Diploma or equivalent

- Experience with customer service 2 years

- Excellent computer skills

Qualifications and Requirements:

- Current, valid Drivers License with a driving record that meets insurance company standards

- Willing to submit and the ability to pass a pre-employment background check and drug screen

- Ability to multi-task using multiple computer programs and software simultaneously

- Excellent communications skills, both verbal and written

- Good working relations with customers by providing courteous, efficient and professional service

- Detail-oriented, professional appearance and strong work ethic

- Ability to work in a fast-paced work environment

- Must be able to work flexible hours

Our Values: We value our relationships. We do whats right, whats honest. We aim for excellence. We listen to really understand. We take action. We show respect. We work as teams. We strive to improve, learn. We greet each day with gratitude. We celebrate what we do together.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.