About this role
This is a remote position.
Key Responsibilities
- Monitor and manage internal inboxes, triaging and actioning messages daily
- Process job intake in ServiceMate, ensuring accurate, complete job cards
- Collate field information and coordinate handoffs with the field team
- Prepare recurring reports, using AI tools to streamline the process
- Support basic Xero tasks as invoices flow through from Dext
- Follow documented SOPs while flagging gaps or better ways of doing things
Requirements
Must-Have Qualifications Before you apply, confirm:
- 1-2+ years in a general admin, VA, or office coordination role
- Comfortable learning new systems quickly (ServiceMate experience not required, willingness to pick it up is)
- Strong written English for internal comms and inbox management
- Available full-time, Mon-Fri 9am-5pm AEST
- Reliable internet and a quiet home working setup
Nice-to-Have Skills
- Basic exposure to Xero or similar accounting software
- Experience in a trades, field service, or job-management environment