About this role
Operations Scheduler- Anglian Water Network
We are seeking a skilled and proactive Operations Scheduler to join our team, supporting the delivery of essential wastewater services on our Anglian Water network.
What we offer:
- Up to £35,000 per annum dependent on experience
- Mon-Fri 7am - 5pm. 47.5 Hours a week.
- 24 Days holiday
- Pension scheme
- Death in service
- Ongoing training and professional development
- Opportunity to work with a leading water utility network
About the role:
This role is central to the coordination of our Jetting Operations works, ensuring that field teams are deployed efficiently and that all customer issues – from blockages to pollution incidents – are responded to within tight timeframes.
As a Operations Scheduler, you will:
- Coordinate and schedule all planned Jetting operations across the wastewater network, including routine sewer maintenance, capacity management, and support for planned engineering or maintenance activities.
- Develop and maintain efficient jetting operations schedules, ensuring optimal routing and resource allocation based on job priority, geographic area, and tanker availability to reduce travel time and operational costs.
- Monitor the delivery of planned jetting operations works throughout the day, updating internal systems and maintaining live communication with field operatives to track progress and manage any schedule changes.
- Liaise with internal teams and customers to provide updates of planned jetting activities, ensuring access arrangements and potential service impacts are clearly communicated and managed.
- Adjust schedules in response to changing operational conditions, resource availability, or network requirements, maintaining continuity and performance against KPIs.
- Work closely with Operational Management and Compliance Teams to ensure jetting works support wider asset management and maintenance programmes effectively and safely.
- Ensure accurate job creation, documentation, and closure within internal systems, including raising follow-on activities or compliance checks where necessary to meet regulatory standards.
- Champion a customer-first approach, ensuring that all planned jetting activities are delivered with professionalism, minimal disruption, and in line with Anglian Water’s Customer Vision.
- Support and coach field teams and drivers on scheduling expectations and procedures, helping to foster a shared understanding of service priorities and best practice execution.
About you:
- Previous experience in a scheduling, planning, or coordination role, ideally in utilities or field services.
- Strong understanding of customer service principles and a passion for delivering excellent experiences.
- Familiarity with wastewater network operations or related environmental/emergency response scenarios is desirable.
- Excellent organisational and multitasking skills in a fast-paced, dynamic environment.
- Confident using scheduling and work management systems
- Strong communication and relationship-building abilities.
- A proactive mindset with the ability to problem-solve and adapt quickly to changing circumstances.
- A team player who contributes to a positive working culture and high-performing teams.
About the Lanes Group:
The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation’s water systems. Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.
We are an equal opportunities employer and welcome applications from under-represented members of the community.
Strictly no agencies please