Service Advisor

Hollingsworth Richards Ford is looking for a motivated, professional, and customer focused Service Advisor to join our team.

We are looking for someone who understands that being a great Service Advisor is about more than selling service. It is about taking care of customers, communicating clearly, staying organized, building trust, and managing the entire repair process from the customer's arrival through vehicle delivery.

Excellent customer service and communication skills are required for this position.

Compensation and Benefits

Competitive commission pay
Monday through Friday work schedule
No weekends
Health insurance
Paid time off and sick leave
401(k)
Career growth opportunities
Established and busy service department

Responsibilities

Promptly greet customers in a professional and friendly manner
Obtain accurate customer and vehicle information
Listen carefully to customer concerns and ask the appropriate questions to clearly document vehicle symptoms
Perform a vehicle walk around and document the vehicle's condition
Review vehicle maintenance history, age, and mileage to identify appropriate service recommendations
Prepare complete and accurate estimates for recommended labor and parts
Clearly explain recommended repairs and maintenance to customers
Establish realistic expectations and a specific follow up time with each customer
Communicate with technicians and other departments throughout the repair process
Monitor the progress of every assigned vehicle throughout the day
Proactively update customers throughout the repair process, even when there is no significant change in vehicle status
Review inspection results and repair recommendations with customers
Obtain customer authorization before performing additional work
Maintain accurate and current documentation throughout the repair process
Verify completed repairs and ensure the final invoice matches the work authorized and performed
Explain completed repairs, maintenance, warranty coverage, and charges to customers at vehicle delivery
Follow up with customers and help ensure an exceptional overall service experience
Take ownership of the customer experience from arrival through completion of the repair

Qualifications

Previous Service Advisor, Assistant Lane Manager, or Service Consultant experience preferred
Previous Ford dealership experience is a plus
Automotive service department experience preferred
Proven record of providing exceptional customer satisfaction
Strong knowledge of automobiles and automotive service
Ability to listen to customers and quickly identify and accurately document their concerns
Excellent customer service and communication skills
Energetic, motivated, and professional personality
Positive and friendly attitude
Strong personal and professional integrity
Excellent organizational and time management skills
Ability to manage multiple customers and repair orders in a fast paced environment
Strong follow through and attention to detail
Computer skills and willingness to learn new programs
Ability and willingness to learn new automotive technology, repair procedures, service procedures, and specifications
Ability to work on your feet for extended periods and lift up to 50 pounds
High school diploma or equivalent
Desire to build a long term career with a growing organization

The Person We Are Looking For

We are looking for someone who takes ownership of their customers and understands the importance of communication. Our ideal Service Advisor does not wait for a customer to call asking for an update. They stay ahead of the customer, communicate throughout the repair process, work closely with technicians, and make sure every customer understands what is happening with their vehicle.

If you are organized, energetic, enjoy working with people, have automotive service experience, and take pride in delivering an exceptional customer experience, we would like to talk with you.

Join the Hollingsworth Richards Ford Service Team and build your career with us.

Hollingsworth Richards Ford is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color,