Service Advisor

Service Advisor

Join a Premier Automotive Team

Tom Wood is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. This role requires a blend of technical knowledge, strong communication skills, and a commitment to excellence that aligns with our company values.

What We Offer

- Paid Time Off & Vacation

- Paid Holidays

- Medical, Dental & Vision Coverage

- 401(k) with Company Match

- Life & Disability Insurance

- Professional Training & Career Development

- Tuition Reimbursement

- Service Awards

- Opportunities for Advancement

What Youll Do:

- Customer Experience & Communication

Provide a warm, professional, concierge-level greeting to every client

- Listen actively to customer concerns and clearly explain service recommendations

- Maintain consistent communication regarding repair status, timelines, and additional needs

- Build lasting relationships to foster loyalty and repeat business

- Service & Repair Coordination

Accurately write repair orders reflecting customer concerns and technician findings

- Collaborate with technicians and parts departments to ensure efficient workflow

- Prepare precise cost estimates for repairs and maintenance services

- Review completed work with customers and explain findings in an understandable manner

- Sales & Performance

Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition

- Achieve service sales goals while maintaining transparency and trust

- Promote dealership programs, warranties, and service packages

Qualifications:

- Previous experience as an Automotive Service Advisor required

- Strong understanding of automotive systems, maintenance, and repair processes

- Exceptional communication and interpersonal skills

- Proficiency with dealership management systems (Xtime, Dealertrack, etc.)

- Ability to multitask in a fast-paced environment while maintaining accuracy

- Professional demeanor consistent with a luxury brand

- Valid drivers license with a clean driving record

Why Work Here?

At Tom Wood Group, youre more than an employee—youre a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities . Our team thrives on collaboration, integrity, and a sincere desire to help others , and were passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different?

- A company built on core values : Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity

- Opportunities to advance across multiple industries and locations

- A culture that values your contributions and celebrates success

- Comprehensive benefits designed to support you and your family

Our Core Values

Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.