Automotive Service Manager - Friendship CJDR of Johnson City

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for a SERVICE MANAGER to join our team at FRIENDSHIP CDJR of JOHNSON CITY!

Our ideal candidates are reliable, self-motivated and enjoy working with people!

What You'll Do:

- Hire, effectively train, and supervise all service department personnel

- Enforce safety requirements

- Work closely with the Fixed Operations Director

- Create and exceed objectives for the department, to include an annual operating budget and marketing plan

- Maintain high Customer Service Index rating by handling customer complaints immediately and appropriately

- Match customer requirements and concerns to various service options

- Ensure the customer remains informed and updated throughout the service process

- Maintain customer follow up system to encourage repeat and referral business

- Comply with the federal, state, and local regulations for the department

- Continue education of new products, features, and accessories

- Demonstrate positive attitude consistent with Friendship culture

What You'll Bring:

- 3-years related automotive dealership experience

- Flexibility in a fast-paced environment

- A focus on providing excellent customer service

- The desire to build and support a top performing team

- Excellent communication and relationship building skills

- An ability to work well in process-driven environments

- Organized and detail oriented mindset

Compensation and Benefits:

- Your compensation will be driven through an aggressive commission structure and will also offer guaranteed income.

- Your benefits package will include medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.