About this role
Position: Level 1 Network Engineer
Department: Network Operations / Managed Services
Location: Singapore (or as applicable)
Reports To: Network Team Lead / Network Operations Manager
Position Summary
The Level 1 Network Engineer is responsible for providing first-line technical support for enterprise network infrastructure. The role involves monitoring network health, responding to incidents, performing basic troubleshooting, escalating complex issues, and supporting network implementation activities. The engineer will work closely with senior engineers to ensure network availability, security, and operational excellence while meeting customer SLA requirements.
Key Responsibilities
1. Network Monitoring & Operations
Monitor enterprise network infrastructure using Network Monitoring Systems (NMS).
Respond promptly to network alerts and service tickets.
Identify and troubleshoot basic LAN, WAN, WLAN, VPN, and Internet connectivity issues.
Monitor network device health including:
Rout