About this role
Role: Talkdesk Technical Lead / SME
Start date: Immediate
Location: Anywhere in India (preferably Navi Mumbai / Pune)
Responsibilities:
• Manage the technical aspects of integrating Talkdesk platform with our enterprise systems. Map the business requirements into contact center architecture, design intelligent call routing, IVR, and omnichannel flows.
• Design and build custom integrations using Talkdesk REST APIs, webhooks, and Integration Builders.
• Configure and/or optimize intelligent routing, virtual agents, and agent-assistance tools to streamline customer journeys.
• Design and/or optimize Talkdesk flows, omnichannel routing, and call-data.
• Lead the deployment of advanced AI features of Talkdesk.
• Ensure customer data, contact logs, and interaction history are accurately mapped between Talkdesk and our enterprise systems (e