About this role
Job Title
Salesforce Technical Architect
Job Category
Information Technology
Job Description
What starts with YOU, moves the world!
Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Salesforce Technical Architect . This position may be based at our Americas Headquarters in Greenville, North Carolina , or may be performed remotely.
We are seeking an experienced Salesforce Technical Architect to lead the architecture, design, and delivery of enterprise-scale Salesforce solutions. This role requires a strategic technology leader with deep Salesforce expertise , strong stakeholder management capabilities, and a proven track record of delivering scalable, secure, and integrated CRM solutions.
The ideal candidate will serve as a trusted advisor to business and technology leaders, driving platform innovation, architectural governance, and technical excellence across the Salesforce ecosystem.
What you will do:
- Partner with business leaders, product owners, and IT teams to understand day-to-day needs and translate them into practical Salesforce solutions.
- Design and guide Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Manufacturing Cloud, and the broader Salesforce Platform.
- Lead architecture discussions, review solution designs, and ensure work aligns with enterprise standards, security requirements, and platform best practices.
- Support the delivery of Salesforce enhancements, integrations, data migrations, and system improvements from planning through implementation.
- Collaborate with developers, administrators, architects, vendors, and external partners to troubleshoot issues and deliver reliable CRM capabilities.
- Create and maintain architecture documentation, technical designs, roadmaps, and implementation guidance to support consistent delivery.
- Identify opportunities to improve platform performance, reduce technical debt, strengthen security, and expand Salesforce capabilities across the organization.
Who you are :
- A collaborative leader who can guide teams, build trust, and bring people together around shared priorities.
- A clear communicator who can explain technical information to both IT and business audiences.
- A service-minded problem solver who stays focused on customer needs, business impact, and timely resolution.
- A proactive planner who can manage competing priorities, anticipate risks, and follow through on commitments.
- A continuous improvement mindset with the flexibility to adapt, coach others, and support change across the organization.
What you will need:
- Education : Bachelor’s degree in C omputer Science , Information Systems, Engineering, or related field.
- Experience : 10+ years of hands-on Salesforce experience and 7+ years in Salesforce Architecture roles.
Skills, Experience & Abilities
- Salesforce Certified Application Architect certification required .
- Strong expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, Apex, Visualforce, Lightning Web Components (LWC), Flows, APIs, mobile capabilities, sharing and visibility models, and Single Sign-On (SSO).
- Proven experience architecting and delivering enterprise-scale Salesforce solutions, integrations, and platform enhancements across global or multi-region environments.
- Experience designing scalable, secure, and maintainable Salesforce architecture that supports business processes, data quality, system performance, and long-term platform growth.
- Working knowledge of Agile delivery methodologies, DevOps practices, CI/CD pipelines, release management, and architecture governance.
- Ability to translate business requirements into technical solutions and communicate complex concepts clearly to business stakeholders, technical teams, and external partners.
- Strong organizational and stakeholder management skills, with the ability to manage multiple initiatives, prioritize competing needs, and drive work forward in a fast-paced environment.
- Collaborative team player with excellent communication, problem-solving, and relationship-building skills across different teams, regions, and cultures.
Preferred Skills, Experience & Abilities
- Experience designing Salesforce integrations with middleware, REST/SOAP APIs, enterprise integration patterns, and telephony/CTI solutions.
- Ability to connect Salesforce with CPQ, ERP, marketing automation, analytics, and other enterprise platforms.
- Strong understanding of Salesforce security, data architecture, data migration, and platform optimization.
- Experience with Salesforce Data Cloud, Revenue Cloud/CPQ, Marketing Cloud, and Agentforce capabilities.
- Manufacturing Cloud experience preferred.
- Preferred Salesforce certifications include System Architect, Technical Architect, Integration Architect, Data Architect, Sharing and Visibility Architect, or Platform Developer II.
Who we are:
Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.
What we offer:
Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option , and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
#LI- ER
#LI -REMOTE
Job Type
Permanent
Time Type
Full time
Work Hours
40
Travel Required
1-10%
Primary Location
HY US Greenville, NC (Headquarters)
Address
1400 Sullivan Drive
Zip Code
27834
Field-Based
No
Relocation Assistance Available
No