About this role
Title: Service Dispatcher
Operating Company: Hobbs & Associates
Location: Elkridge, MD
FLSA Status: Exempt
About:
Hobbs & Associates- A member of the AIR Control Concepts family.
Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences.
Description:
Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people, for the successful service contracts with our customers.
Responsibilities:
Provide customer coordination and scheduling for service request received through our Service phone line and email. Support the customer service process by working extensively with all departments as necessary. Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively. Coordinate equipment startup and service with our Service Technicians and Customers. Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests. Completed required data entry for the purpose of billing to the customers and documenting warranty claims. Manage material procurement with manufacturers, ordering, release, and warranty management. Follow up consistently to complete assigned duties. Coordinate the transportation movements of the Technician teams. Forecast workload for 1 or possibly 2 weeks out Keep Operations forecast up to date and report it to Operations VP.
Work Environment & Physical Demands:
Will be required to work in an office environment and contribute to the team around you. While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Experience:
2+ years experience dispatching teams and/or similar scheduling. Must demonstrate excellent communication skills and a positive and friendly customer service manner. Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities. Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment. Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service areas or map reading skills is an additional requirement. HVAC parts/equipment experience preferred. Experience with FACTS Accounting Software preferred.
Benefits:
We offer a competitive and comprehensive benefits package, including:
Health & Wellness – Medical, dental, vision, health savings account, pet insurance, critical illness/accident, and life insurance coverage to support your well-being.
Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage (STD/LTD).
Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
Professional Development – Ongoing training opportunities, employee development, and support for continuing education.
The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications.
The Company complies with disability laws and provides reasonable accommodations to qualified individuals.