Customer Service Representative (Appleton)

Are you looking for a career change with an energetic and growing company?

Join Our Team in Appleton!
At Carew Concrete & Supply Co., Inc., our Customer Service Representatives play a critical role in connecting our customers with our operations. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional service while balancing company goals.

Position Overview

The Customer Service Representative works to satisfy customer needs while coordinating and negotiating delivery parameters that support operational efficiency and company success. By gathering accurate information and communicating effectively, this role helps maximize service quality and overall performance.

What Youll Do

Customer Service & Relationship Building

- Build strong partnerships with customers to support long-term relationships

- Provide timely, effective solutions to customer concerns

- Focus on resolving root causes, not just symptoms

- Maintain a no excuses approach—prioritize solutions over explanations

Order Entry & Scheduling

- Accurately enter orders using standard templates

- Ensure jobsite locations and delivery instructions are complete and precise

- Schedule orders in alignment with customer needs and company capacity

- Proactively manage equipment spacing and delivery timing

- Coordinate delivery schedules to ensure efficient dispatch and on-time service

Negotiation & Coordination

- Work with customers to establish delivery schedules that benefit both parties

- Help maintain a balanced workload (flat demand graph) for operational efficiency

- Recommend value-added products when appropriate based on job needs

- Support win-win outcomes through effective communication and negotiation

Safety & Compliance

- Promote a strong culture of safety in all interactions

- Schedule deliveries in compliance with DOT Hours-of-Service regulations

- Help prevent scheduling conflicts that could lead to compliance issues

Carew Offers:

- Competitive pay

- Medical Benefits

- Health Savings, with Company contribution

- Dental

- Vision

- Company paid Life Insurance

- Company Paid Short Term Disability

- Voluntary Life and Accidental Death & Dismemberment

- Voluntary Accident

- Voluntary Short Term Disability

- Paid Vacation

- Paid Holidays

- 401K

Qualifications

- Positive, cheerful attitude

- Strong communication and active listening skills

- Ability to remain calm and reduce tension in challenging situations

- Problem-solving mindset with a customer-first focus

- Previous customer service or dispatch experience preferred

- Strong organizational and multitasking abilities

- Ability to work in a fast-paced, team-oriented environment

- Basic computer skills and experience with order entry systems