About this role
Responsible for coordinating all departments, warehouse, and delivery in conjunction with Delivery & Installations (D&I) Manager. Responsible for workflows and inventories. Work closely with D&I Manager to ensure the day-to-day store activities function smoothly. Provide assistance for retail customer traffic, stocking merchandise, and keeping customer facing area neat and orderly.
Primary Job Duties/Responsibilities
SUPPORT/COORDINATION:
- Coordinate project installations with sales representative, installation crew and client
- Coordinate with Vendors on Reorders, Warranties, Damaged product etc.
- Accurately invoice products for location
INSIDE SALES:
- Assist, follow up and sell to instore customers
- Hand off customers to territory rep as appropriate
- Assist in floor displays merchandising, ordering, demos, and inventory as necessary
OFFICE DUTIES:
- Provide excellent customer service and communication as it relates to supporting sales team
- Partner in a team approach with sales, management, and manufacturers to satisfy customers’ needs
- Manage location inventory
- Reconcile daily financial activity in POS
OTHER DUTIES AS MAY BE ASSIGNED
Qualifications
- High School or equivalent
- College courses desirable
- 2 years of customer service experience
- Scheduling experience desired
- Furniture warranty work helpful
- 6 months office experience preferred
- Shipping/receiving experience helpful
Other
- Excellent verbal and written communication skills
- Keyboarding skills
- Excellent customer relations skills
- Accuracy skills
- Strong problem-solving skills
- Solid computer software (i.e. Word, Excel, PowerPoint)
- Ability to lift 25-50 pounds repeatedly during the workday
- Ability to lift heavier objects with cart and/or assistance
- Ability to assist with loading and transporting products within warehouse area