About this role
Overview
The position requires the general supervision of all Admiral Security Personnel assigned to their building(s). The Account Manager/Site Supervisor is responsible for all contractual aspects of security, scheduling, supplies/equipment, administrative functions, training, evaluations, supervision, payroll, and site safety.
Responsibilities
- Ensure contract deliverables are met.
- Responsible for successful client relations
- Act as the primary liaison between Admiral and the client representatives.
- Ensure accounts are managed efficiently and profitably .
- Assure site employees are properly trained.
- Manage the payroll process. Enter payroll is BOETA (if applicable).
- Maintain appropriate account files (i.e. personnel, operations and training)
- Address disciplinary problems and work with HR to investigate any issues.
- Must have complete knowledge of property or properties where he/she is assigned, facilities, post orders, emergency contact list, emergency procedures, special instructions, and all post duties at the site.
- Assure proper use, and maintenance of all equipment used at the site by assigned officers (keys/key cards, cell phones, radios, wands, etc.).
- Assists with the staffing of all post to ensure complete coverage.
- Responsible for scheduling officers and filling vacant posts.
- Conduct inspections of officers, appearances, licenses and uniforms.
- Review written reports and sign-in sheets to ensure clarity, completeness, accuracy, and legibility.
- Ensure that officers make timely and thorough daily report entries. Audit all entries for completeness, accuracy, and legibility.
- Review Post orders and make recommendations for changes to senior management.
- Other duties as assigned.
Qualifications
- Must be flexible as position is on call 24 hours a day, seven days a week.
- Must have attended and successfully passed Admiral Leadership training.
- Must have at least 2 years of security supervisor experience or experience in a related field. A College degree may account for ½ of the experience qualification.
- Internal candidates must have an exemplary performance and attendance record with NO disciplines within a year of applying for this position
- Exceptional customer service skills
- Must be able to multitask
- Must be proficient with Microsoft office products and be able to operate and maintain site specific security programs
Admiral Security Services is an Equal Opportunity Employer E/O/E/M/F/D/V
VA # 11-1017