About this role
Overview
Under the direction of the Member Experience Director, the Front Desk Staff is responsible for creating a positive member/guest experience that will elevate the Y brand, promote member engagement, strengthen member retention and support programs. You are the face of our facility and will serve as the first point of contact for our member/guest.
Responsibilities
- Builds authentic relationships with YMCA members, participants, volunteers and staff.
- Encourages YMCA membership purchases and usage by effectively promoting YMCA memberships and programs.
- Works within the established record-keeping system and inputs member and program participant information and payments accurately.
- Leverages all technology relevant to the membership sales process.
- Understands and enforces YMCA policies and best practices.
- Maintains knowledge of the YMCA’s facility and provides Cause-Driven Tours as needed.
- Effectively fields customer and participant questions and complaints in an appropriate, timely, and productive manner.
- Assists in the member retention process, promotional campaigns, and fundraising efforts.
- Works within the cash handling policies for the position.
- Responds to all emergencies as outlined in the YMCA’s Emergency Action Plan.
- Attends scheduled Member Experience Team meetings and in-service trainings.
- Maintains confidentiality of member and program participant records.
- Ensures the safety and cleanliness of the lobby and reception area.
- Other duties as assigned based on departmental needs.
Qualifications
- Minimum of High School diploma or the equivalent.
- Good verbal and written communication skills are essential.
- Most possess a clear understanding of the YMCA as an organization and how the YMCA relates to and serves the community.
- Ability to define and solve problems, establish facts, and draw conclusions.
- Demonstrated, relevant work experience.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
- Ability to complete multiple tasks concurrently.
- Will leverage all technology relevant to YMCA member experience.
- Ability to perform all physical aspects of the position, including walking, standing, bending, reaching, and lifting.
Benefits
- Free Membership
- Discounted Programming
- Free CPR/AED/First Aid Training
- 8% Retirement for Vested Employees
- Paid Leave For All
- Opportunities for Training and Advancement
- Work That Makes a Lasting Difference
## Posted Salary Range
USD $16.22 - USD $24.34 /Hr.