About this role
Summary:
Operations Administrative Coordinator position is available for our Corporate Warehouse. The Operations Administrative Coordinator serves as a key support resource for Operations and Client Services. This role applies strong critical thinking and problem-solving skills to ensure smooth order flow, accurate documentation, and timely client service support. Responsibilities include monitoring WMS progress, triaging issues, assisting with client service tasks, and providing hands-on operational support when needed.
Responsibilities:
- Order & Workflow Administration
- Print, collate, and distribute orders; monitor completion through WMS checks.
- Troubleshoot and resolve order issues; escalate complex problems appropriately.
- Maintain printer workflows and troubleshoot basic device issues.
- Client Service Support
- Upload and manually enter orders; set up/edit item masters.
- Generate and distribute status and performance reports.
- Release special projects to Operations and ensure requirements are met.
- Documentation & Billing
- Manifest and invoice orders accurately and on time.
- Prepare purchase orders for Operations supplies and services.
- Operational Flex
- Assist with picking, packing, kitting, and shipping during capacity gaps.
- Identify process improvements and contribute to SOP updates.
- Communication
- Maintain clear communication with Operations, Client Services, and IT/WMS support.
- Present options and data for decision-making when issues arise.
Qualifications
Qualifications:
- Education & Experience
- High School Diploma or GED required; Associate degree preferred.
- 2–4 years in operations or client services administration (3PL or eCommerce preferred).
- Experience with WMS and Microsoft Excel strongly preferred.
- Skills
- Critical thinking and problem-solving.
- Strong organizational and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Technical
- Proficiency in Microsoft 365 and WMS systems.
- Familiarity with printing workflows and basic troubleshooting.
About Jay Group:
Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 55 years, some of the worlds most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Jay Group manages the back-end details of parcel and B2B fulfillment so that clients can focus on growing their brands and businesses.
Benefits:
- 401K with company discretionary match
- Dental Insurance
- Employee Assistance Program
- Health Insurance
- Life Insurance
- Long Term Disability insurance
- Paid Holiday Hours
- Paid Time-Off
- Plum Benefits
- Short Term Disability Insurance
- Vision Insurance
- Weekly Pay
What does it take to be a Jay Group Team Member?
- Uphold Jay Group Core Values
- Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees.
- Drive to Innovate: We have a relentless drive to innovate, simplify and continually improve.
- We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed.
- Built on Trust: We live our legacy of being open, honest, ethical, and genuine.
- Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail.
- Must be willing to submit a background check.
- Ability to work legally in the United States
Equal Employment Opportunity Employer
Join our team!