Patient Services Lead

Job Summary

Working lead responsible for all PSR duties while also overseeing a team of PSRs. Role is responsible for identifying and establishing best practices to increase efficiency and overall patient satisfaction. Role will also involve leading a team, including hiring, performance management, and learning and development.

Duties and Responsibilities

- Perform all duties listed on the Patient Service Representative Job Description.

- Manage team of direct reports.

- Work with HR and leadership to interview, select, train, evaluate, and provide performance feedback.

- Collaborate with other leads to develop training opportunities; deliver training.

- Review direct report activities to ensure efficient patient flow and satisfaction.

- Regularly audit patient charts to evaluate and determine the level of care provided meets compliance requirements.

- Relays all pertinent information to staff and assures that communications are effectively transmitted and received; interprets and explains practice policies, procedures, objectives, operations, and service organizations.

- Handles other tasks as needed.

Qualifications

Requirements and Qualifications

- Associates degree preferred; HS diploma or GED required.

- 4+ years medical office experience; patient registration experience desired.

- Experience leading a team and/or processes.

- EMR experience required; MEDENT preferred.

Physical Demands

- Position requires manual and finger dexterity and hand-eye coordination.

- Involves standing, sitting, and walking.

- Team member will occasionally be asked to lift and carry items weighing up to 20 pounds; normal visual acuity and hearing are required.