Patient Scheduler

Job purpose
A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.

Duties and responsibilities

- Scheduling and confirming appointments

- Welcoming patients and updating their information in the dental software(s)

- Registering new patients according to established office protocols

- Verifying insurance and accurately building patient insurance plans in the dental

- software(s)

- Assisting patients to complete all necessary forms and documentation

- Answering and managing incoming calls

- Responding and complying with requests for information

- Preparing documentation for upcoming appointments

- Checking daily appointment schedules and filling gaps to ensure positive production

- Monitoring and replying to e-mails and voicemails

- Maintaining a professional reception area

- Safeguarding patient privacy and confidentiality

- Maintaining OSHA and HIPPA Compliance

- Perform all other duties as assigned

Qualifications

High School degree or equivalent required
Exceptional written and verbal communication skills required

Working conditions:
Dental practices run at a fast pace and schedulers will be required to keep up with the flow of
doctors and patients.

Physical requirements:
Schedulers will be required to:
Sit for long periods
Look at a computer screen for extended periods
Stand for long periods.
Lifting up to 50 pounds

Reports to:  Area Director of Operations / Operations Manager

Direct reports:  None