About this role
Join The Verve Hotel - Boston Natick as a Front Desk Agent, where you'll be the first point of contact for our guests and play a key role in creating a welcoming and memorable experience.
Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Check guests in and out efficiently while managing reservations.
- Respond promptly to guest requests and resolve issues to ensure satisfaction.
- Maintain accurate records of guest information and transactions.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Provide information about hotel amenities, local attractions, and services.
- Handle phone calls and emails, directing inquiries as appropriate.
Requirements
- High school diploma or equivalent.
- Previous experience in hospitality or customer service preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong problem-solving skills and a positive attitude.
- Availability to work mid to late evenings, including weekends and holidays.
- Basic computer proficiency, including familiarity with reservation systems.
Benefits
- Competitive hourly wage of $17.75 - $17.75 paid bi-weekly.
- Opportunities for career growth.
- A supportive and inclusive work environment.
- Employee discounts on hotel stays and amenities.
- Training and development programs.
- Dental and Vision insurance.
- Supplemental insurance.
- 401(k) retirement plan.
- Employee lunch
- Free parking
About the Company
The Verve Hotel - Boston Natick is committed to delivering exceptional hospitality experiences with a focus on comfort, style, and personalized service. Located in the heart of Natick, MA, our hotel offers modern amenities and a welcoming atmosphere for both business and leisure travelers. Join our team and contribute to making every guests stay unforgettable.
We are an Equal Opportunity Employer.