Living Room - Captain Server (21+)

Job Title: Captain Server – Living Room (Age 21+)

Department: F&B

Rate of Pay: $25.00/hr + Tips

Shift: Full-time Year Round

Variable AM/PM shifts Sunday through Saturday

Weekends and holidays required

FLSA Status: Non-Exempt/Hourly

Summary

The Captain Server oversees daily lounge service, supporting both leadership and front-line staff to ensure each guest experience reflects Sundance's standards of authenticity, craftsmanship, and understated luxury. This role blends hands-on service with calm, thoughtful leadership, maintaining consistency, presentation, and precision throughout every shift.

Essential Functions

- Lead pre-shift briefings to review priorities, menu highlights, and service standards.

- Guide and support servers and bartenders through coaching, feedback, and mentorship.

- Coordinate with the kitchen and bar to ensure pacing, accuracy, and quality.

- Oversee setup and breakdown to maintain cleanliness and readiness.

- Monitor inventory, requisitions, and par levels for all service items.

- Engage guests with genuine hospitality, anticipating needs and ensuring satisfaction.

- Maintain documentation, including shift reports and operational checklists.

- Serve as liaison between management and staff for seamless communication .

Product Quality:

- Prepare and present beverages to company standards.

- Follow recipes precisely and maintain top presentation.

- Educate guests on products and services.

Alcoholic Beverages:

- Understand and comply with Utah alcohol laws.

- Serve responsibly and complete all required documentation.

- Communicate beverage options clearly and knowledgeably.

Other Duties:

- Maintain clean, safe, and organized work areas.

- Stock supplies and ensure equipment remains in good repair.

Supervisory Responsibilities:

- Assist with hiring, training, and performance management.

- Address employee issues and recognize strong performance.

- Complete and submit HR paperwork promptly.

Qualifications

- High School Diploma or equivalent; hospitality coursework preferred.

- 2+ years in luxury or boutique hotel dining required.

- 1+ year in a supervisory or captain role preferred.

- Strong communication and leadership skills.

- Must meet Utah alcohol certification requirements.

- Professional composure under pressure; detail-oriented hospitality focus.

Benefits

- Employee discounts on dining and resort amenities

- Complimentary Season Pass