About this role
LA MAISON JACQUEMUS
Jacquemus was founded by Simon Porte Jacquemus in 2009 in Paris, France.
Dedicated to the memory of the designer’s late mother, the brand draws inspiration from a passion for culture. The Jacquemus ready-to-wear and accessories collections for men and women reference the French way of life and universal gestures of beauty, encompassing influences from fine art photography to decorative arts, cinema, painting, and sculpture.
Throughout the years, Jacquemus has staged runway productions in unique and unexpected locations, including a Parisian swimming pool, the Musée Picasso, a lavender field in Provence, a wheat field outside Paris, a salt marsh in the Camargue, and a beach in Hawaii. More recently, the brand has embraced settings such as the canal of the Château de Versailles (Le Chouchou), the Fondation Maeght (Les Sculptures), Casa Malaparte (La Casa) and Auguste Perret’s Parisian apartment (La Croisière).
Based in the 8th arrondissement of Paris, Jacquemus is an independent fashion house with over 300 employees. Renowned for its fast-growing digital presence and its worldwide business spread, the brand has created innovative retail experiences around the world before opening its first permanent flagship store at 58 Avenue Montaigne in Paris in 2022. Following this milestone, international boutiques have opened in New York (SoHo), London (New Bond Street), Los Angeles (Melrose Avenue) and Dubai.
ROLE OVERVIEW
The Assistant Store Director will be responsible for supporting the Store Director in driving the business through sales support, enforcing operational policies, training, and stock management. This position maintains the highest degree of customer service every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience.
The Assistant Store Director collaborates closely with HQ team in Paris, overseen by the Store Director.
TASKS AND RESPONSIBILITIES
Business and Sales Performance
Develop, train and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellence.
Demonstrate leadership by playing an active role on the selling floor, coaching and team.
Manage and lead team efforts in clienteling focused on new client acquisition and retention
Analyze and monitor store KPI’s on a daily, weekly and monthly basis to implement action plans to achieve target KPI’s
Perform daily reporting and analysis & identify opportunities to improve performance.
Ensure the highest level of customer service
Analyze performance by category and partner with the Merchandising team to validate action plan in order to drive a positive and sustainable growth
responsible for P&L of the store
Team Leadership
Lead, coach, and motivate team to perform at their highest potential
Coach the sales team on how to deliver a unique and memorable shopping experience, observing the sales floor and providing feedback accordingly
Manage performance review and development plans for all direct reports.
Ensure all staff receives monthly, quarterly and annual feedback
Ensure behavior reflects the Jacquemus brand and people values, showing pride, enthusiasm, commitment and initiative
Approve and monitor store schedules
Ensure the integrity of payroll and the payroll process
Visual Merchandising
Ensure store visual merchandising standards are met and maintained.
Review sales frequently and take action on visual merchandising to maximize sales
Store Operations
Ensure compliance with corporate policies and procedures;
Partner with Retail Operations to ensure inventory accuracy and shrink rates within company standards by regularly following up with operations and executing initiatives as needed;
CRM
Responsible for driving the in-store shift from walk-in customer outreach to meaningful client relationship building by supporting the development of a robust client development strategy
Competitor Market Awareness
PROFIL
At least 3 years work experience in luxury retail environment
Knowledge of Microsoft Office programs and Store operation applications
Action oriented; drive for results
Able to motivate others and build effective teams
Service orientation and customer focus
Social perceptiveness
Able to mediate and negotiate to resolve conflict
Problem-solver
Strong oral and written communication skills