About this role
Responsibilities
*Please note, this is a 12 month contract role
- Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
- Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
- Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
- Being the first line support for all account and system related issuesServe as the representative of VIP customers to internal teams including account, finance, risk and products
- Collect customer feedback and manage projects to realise the product change requirements
- Provide system and product updates to customers to ensure they are aware of all the major changes in time
Requirements
- Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
- Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes
- Playing a client manager role and able to support client’s growth and business developmentUnderstanding of crypto derivative trading products
- Outstanding problem solving skills with the ability to resolve issues under high pressure
- Excellent communication skills to facilitate cross departmental communication
- Able to participate in an on-call rotation, as required by the business
- English is mandatory to coordinate with overseas partners and stakeholders
- Hands-on experience in API trading is a strong plus
- Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus
- Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures