About this role
This is a remote position.
What the role involves
Project management and communication
- Coordinate delivery: from contract signing to project closure, across various cycles (ranging from weeks to months)
- Maintain project documentation: deadlines, scope, risks and changes
- Act as the single point of contact between the client, the Account Manager and internal teams
- Report regularly on progress, identify bottlenecks and resolve them before they become a problem for the client
Collaboration with Product Operations
- Align requirements with Product Operations (prioritisation, deadlines, resources)
- Manage dependencies across the five departments in the delivery chain
- Translate client pain points into tasks for the team and vice versa
Work in tandem with the Account Manager
- Jointly maintain the health of the project and the client relationship
- Help the AM identify risks and adjust expectations in a timely manner
- Jointly resolve non-standard situations and escalations
Optimisation and analytics
- Track metrics: deadlines, quality, client satisfaction
- Compile lessons learnt and implement process improvements
- Propose data-driven optimisations to workflows
Requirements
What matters to us
- At least 2 years’ experience in project management (B2B services, SaaS, development or consultancy)
- Knowledge of Agile/Scrum or another structured approach to planning
- Ability to work with project documentation and analyse risks
- English language proficiency at B2+ level
- Leadership qualities: the ability to influence without direct authority (you’ll be working with people from different departments)
- Self-organisation and a results-oriented approach — we work remotely, so results are important to us
- Communication skills: the ability to write clear emails, conduct calls and reach consensus in conflict situations
The following would be an advantage
- Experience of working with international clients (time zone management, cultural communication)
- Familiarity with ORM/SERM or digital marketing
- Experience of working in start-ups or fast-growing companies (rapidly changing processes)
Benefits
What we offer
- Full-time remote work
- A flexible, results-oriented schedule with availability on weekdays from 10:00 to 19:00 Moscow time
- 28 days’ paid holiday + 3 additional paid days off every quarter
- An international team: colleagues and clients from more than 10 countries
- Opportunities for progression within the grading system
- Access to the corporate university and knowledge base