About this role
Job Requisition
JR24497
Worker Time Type
Full time
Worker Sub-Type
Regular
Shift
Job Description
POSITION PURPOSE
- The Learning & Development Specialist is responsible for supporting and enhancing learning and development programs across Reddy Ice. This position serves as a key resource for learning administration, instructional design, learning technology support, training facilitation, onboarding coordination, and training event management. The role partners closely with the Learning & Development Manager, HR Business Partners, subject matter experts, and business leaders to deliver engaging and effective learning solutions that support employee growth and business objectives .
- Demonstrates our "True North" attributes: voice of the customer, respect for the individual, no-nonsense communication and utilization of facts, servant leadership, and a continuous improvement mindset in every facet of daily interaction. Actively supports continuous improvement initiatives and partners with stakeholders to identify opportunities to enhance the learner experience and learning effectiveness.
- This position is based at the Reddy Ice Corporate Office in Dallas, Texas, with the opportunity to work remotely one day per week.
DUTIES & RESPONSIBILITIES
Learning Management System Administration
- Serve as the primary administrator for Learning Management Systems, including Workday Learning and Percipio (Skillsoft).
- Manage user accounts, course assignments, learning paths, certifications, curricula, and reporting.
- Monitor training completion, compliance records, and learning activity.
- Maintain onboarding learning paths and training assignments.
- Maintain accurate learning records and ensure data integrity.
- Create reports, dashboards, and analytics to support business and compliance needs.
Customer Support
- Provide exceptional customer service while responding to employee and manager inquiries.
- Troubleshoot learning system access, enrollments, transcripts, assignments, and completion issues.
- Identify recurring issues and recommend process improvements.
Training Development & Instructional Design
- Create, edit, and maintain instructor-led, virtual or in-person , blended, and eLearning content.
- Update and develop eLearning courses using Articulate Storyline 360 and Rise360.
- Develop facilitator guides, participant materials, job aids, quick reference guides, and assessments.
- Partner with subject matter experts to convert business processes, policies, and procedures into effective learning experiences.
- Apply adult learning theory and instructional design best practices to maximize learner engagement and knowledge retention.
- Ensure learning materials are accurate , visually appealing, and aligned with organizational standards.
Training Facilitation
- Facilitate engaging virtual and in-person instructor-led training sessions using Microsoft Teams.
- Deliver training on onboarding, performance management, leadership development, professional skills, compliance topics, and other organizational initiatives.
- Encourage learner participation through interactive activities, discussions, and knowledge checks.
Learning Program Administration & Event Management
- Coordinate logistics for training programs, workshops, leadership development programs, and special learning events.
- Schedule training sessions, reserve meeting space, manage attendee registrations, distribute communications, and prepare training materials.
- Coordinate virtual and in-person learning events, including technology setup, facilitator support, and follow-up activities.
- Assist with vendor coordination, invoices, training rosters, attendance tracking, and program documentation.
- Stay current on learning technologies, instructional design trends, and adult learning principles.
- Make and assume other duties and responsibilities required or assigned by management.
- Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
- Maintain high safety standards. Safety is personal for us all.
CONTACTS
Internal: Regular interaction with employees, managers, HR Business Partners, subject matter experts, executives, and field leadership.
External: Learning vendors, consultants, training providers, and technology partners.
EDUCATION & EXPERIENCE
- Bachelor's degree in Human Resources , Organizational Development, Education, Business, Communications, or a related field, or equivalent experience.
- Minimum three years of experience in Learning & Development, Training, Human Resources, Instructional Design, or a related field.
- Experience administering a Learning Management System.
- Experience facilitating virtual instructor-led training programs.
- Experience developing or editing eLearning content.
- Experience supporting employee onboarding and learning programs preferred.
- Experience within a corporate Learning & Development or Human Resources function preferred.
- Experience supporting manufacturing, operations, distribution, or field-based environments preferred.
SUPERVISORY RESPONSIBILITY
SKILLS & ABILITIES
- Experience with Learning Management Systems; Workday Learning experience preferred.
- Experience with Percipio (Skillsoft) preferred.
- Experience with Articulate Storyline 360 and Rise 360.
- Strong understanding of adult learning theory and instructional design principles.
- Excellent written, verbal, and presentation skills.
- Strong customer service and relationship-building skills.
- Exceptional attention to detail and organizational skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong problem-solving and critical-thinking abilities.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Proficiency with learning data reporting, analytics, and records management.
SUPERVISORY RESPONSIBILITY
- This is an individual contributor role with no direct reports.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
- Typical office environment, generally sedentary position using computers, calculators, phones, and other office equipment. This position works in a fast-paced, rapidly changing work environment.
- The ability to manage stress, build professional and collaborative relationships, and reason through complex business situations is essential.
- May require flexibility to support training events, onboarding activities, and business needs outside normal working hours on occasion .
- Position is based in the Reddy Ice Corporate Office in Dallas, Texa s .
- May be required to travel occasionally to facilitate training programs and support learning initiatives (less than 10% travel ).
NON-SOLICITATION AND CONFIDENTIALITY
By signing this document I will not solicit Reddy Ice customers or employees for a period of 1 year after my employment ends. In addition, during my employment with Reddy Ice, and for a period of 1 year after my employment, I will not disclose any Confident Information ( information received by Reddy Ice, whether written or oral, which is, or should be reasonably apparent from the inherent nature, quality or characteristics of such information ) to anyone outside Company, and I will use and disclose Confidential Information to those inside Reddy Ice only as necessary to perform my duties as an employee of Reddy Ice.
Location
OCS Operations
City:
Dallas
State:
Texas