About this role
French Ellison Truck Center, located in Corpus Christi, TX, is currently seeking a talented individual for a Body Shop Advisor position. This position is ideal for someone with related experience, effective communication skills, and the ability to work well under pressure. This is a great opportunity to join a growing and successful dealer group.
Primary Duties:
- Create a positive initial contact with body shop customers
- Ensure that all body shop phone calls are handled professionally and expediently
- Work closely with shop foreman to schedule repairs
- Perform additional duties as required by the Body Shop Manager
- Perform all required tasks in accordance with company Standard Operating Procedures
- Send professional Estimates to include parts and labor to customers
Duties
- Open work orders
- Discuss service issues with customer and create an accurate description of customer's service problems and requests
- Determine method of payment and explain payment requirements to customer before work commences
- Maintain communication with customer as necessary during the repair process
- Maintain complete knowledge of OEM and vendor warranties
- Close repair orders
- All other duties as assigned
Qualifications
- Ability to work in a dealership environment with frequent exposure to weather elements
- Willingness and ability to work up to 12 hours per day as required
- Ability to sell body shop wor
- Ability to work with customers in a variety of situations
- Good writing and communication skills
- Sufficient computer skills
- Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
- Ability to work in an environment to include 8-12 hour days, and flexibility to extend working hours when necessary