Dairy/Frozen Manager

Job Description

The Dairy/Frozen Manager will be responsible for modeling and promoting Hansens IGA Market culture by consistently providing best in class service to our guests. The main responsibility of the Dairy/Frozen Manager is to oversee associates, customer satisfaction and standards for the Dairy/Frozen Department. As a part of the Hansens IGA Market leadership team, the Dairy/Frozen Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

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Duties & Responsibilities

- Serve customers in the Dairy/Frozen Department while modeling Hansens IGA Market culture and providing best in class customer service, which includes, greeting, engaging, delighting and thanking every guest for their business

- Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints

- Manage all areas of the Dairy/Frozen Department, consistently leading by example and applying effective management techniques

- Ensure that the Dairy/Frozen Department is always fully stocked with the best quality products

- Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized

- Actively work new product offerings onto shelves, while removing discontinued products

- Maintain product tags to ensure products have the correct source of supply for ordering

- Order inventory based on reports (shrink, overage, expired, etc.)

- Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback

- Assist with unloading daily deliveries

- Assist with maintaining back coolers, including taking cold temperatures at designated times

- Create attractive Dairy/Frozen Department displays and end caps based on specific sales for the week

- Communicate with Store Manager in regard to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed

- Participate in additional training and leadership activities as directed

- Operate, maintain and clean Dairy/Frozen equipment including, u-boats, flat carts and pallet jacks

- Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures

- Assist with all other Dairy/Frozen Department duties as needed

Qualifications

Required Qualifications

- Must be a minimum of 18 years of age due to required operation of Dairy/Frozen equipment

- Prior grocery experience as well as leadership experience is required

- Ability to work in a colder environment

- Ability to successfully lead, coach, train, develop and motivate a team

- Ability to provide clear direction and delegate responsibilities to a team after determining department needs

- Strong knowledge of local and state health, sanitation and safety regulations

- Ability to quickly adapt to changing conditions, priorities and circumstances

- Ability to maintain composure, meet deadlines and work effectively under pressure

- Ability to work effectively in a fast-paced environment

- Excellent communication, organizational and planning skills

- Ability to make independent decisions regarding department needs and priorities

- Strong verbal and written communication skills

- Strong sense of urgency, time management, prioritization and multitasking skills

- Strong sense of team – ability to anticipate the needs of the team

- Strong computer skills, working knowledge in Microsoft Office product suite

- Excellent attention to detail

- Excellent problem-solving and conflict resolution skills

- Exceptional customer service skills

- Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts

- Ability to stand, walk, lift, bend, push/pull for extended periods of time

- Ability to lift up to 50 pounds