About this role
Job Description
Were looking for a motivated, friendly, and detail-oriented leader to oversee the daily operations of our bakery and deli department. As the Deli Manager, you will play a critical role in achieving departmental goals related to sales, profitability, food quality, safety, and customer satisfaction. This role is also responsible for developing a high-performing team, managing product preparation and inventory, and maintaining a clean, safe, and organized environment.
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Duties & Responsibilities
Leadership & Team Management
- Lead, train, and develop a team of bakery and deli associates in line with company standards.
- Delegate tasks effectively to ensure smooth department operations.
- Create and manage weekly staff schedules within budgeted labor guidelines.
- Enforce company policies and foster a positive team environment.
Operations & Inventory Management
- Order deli products based on sales trends, customer demand, and promotional schedules.
- Manage vendor relationships, including product quality and credit processing.
- Analyze sales data, waste reports, and seasonal trends to adjust production plans.
- Ensure accurate labeling, stock rotation, and compliance with food safety standards.
- Maintain clean, organized displays to maximize visual appeal and freshness.
Customer Service
- Provide friendly, prompt service and assist customers with deli selections.
- Handle customer concerns and resolve issues professionally and efficiently.
- Take and fulfill custom orders accurately and on time.
Food Preparation & Production
- Oversee the preparation of sandwiches, salads, platters, and other deli goods.
- Safely operate deli equipment including slicers, scales, and mixers.
- Ensure all food handling and sanitation practices meet health department regulations
Qualifications
Required Qualifications
- At least 18 years of age.
- Prior supervisory or management experience required (preferably in a food retail or deli/bakery environment).
- Strong leadership and team-building skills.
- Excellent communication and customer service abilities.
- Proficiency in basic computer applications (email, Excel, scheduling software).
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Comfortable using measuring tools and maintaining portion accuracy.
- Able to lift 20 lbs regularly and up to 40 lbs occasionally.
- Comfortable standing for extended periods and performing physical tasks.
- Able to read, write, and perform basic math functions.
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Work Conditions
- Work is performed in the deli, bakery, and backroom areas, including cold storage and prep kitchens.
- Exposure to varying temperatures and kitchen equipment.
- Frequent interaction with customers and team members.
- Physical tasks include lifting, reaching, stocking, and standing for extended periods.