Program Coordinator- Pediatric Surgery CHOR- Days

The Program Coordinator provide administrative and secretarial support based on applicable policies, rules and procedures.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED:
Minimum of four (4) years of previous secretarial/administrative work experience in an office setting
Previous experience with Microsoft Office applications and e-mail/calendaring

Experience PREFERRED:
Five (5) years of previous secretarial/administrative work experience in an office setting
Previous experience in an academic health care setting

Education/training REQUIRED:
High School Diploma or equivalent

Education/training PREFERRED:
Associate Degree in Business, Accounting, or related field from an accredited program

Independent action(s) required:
Project management and communication with a variety of individuals/entities and decision making.

Supervisory responsibilities (if applicable): N/A

Additional position requirements: N/A

Age Specific groups served: All

Physical Requirements (includes use of assistance devices as appropriate):
Activities: Prolonged sitting, Walking (distance), Reaching (overhead, extensive, repetitive),
Other: high volume computer, telephone, and paperwork
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent, change

Program Coordinator Duties general include:

- Handling all incoming and outgoing patient calls as our own call center including but not limited to scheduling appointments, rescheduling, referrals, directing community consults, coordinating complex care cases
- In-basket management for all Ped Surg clinics , which include 7 total in-baskets equaling 3016 messages handled by 2 PARs in the past 12 months when calculated via EPIC.
- Manage relevant workqueues for pediatric surgery
- Sending 7-day and 3-day patient reminders for our upcoming appointments
- Coordinating schedule changes and template changes for our physicians in EPIC including opening and closing clinics as needed and rescheduling appointments per the changes
- Scanning in outside referrals and medical records via fax for new patient appointments

- Insurance verification as needed for new patient appointments

Complex duties for this position include:

- Uses independent decision making to determine what clinic and provider to schedule a patient
- Ensures that appropriate testing is obtained and arranged prior to visits
- Coordinates complex care scheduling with subspecialities and multidisciplinary clinics
- Works with providers schedules to ensure the most optimal and appropriate placement for the patient
- Assists with pulling appropriate medical records from HCA EMR for community off-site billing as needed
- Assists with patient recall tracker maintenance for subspecialities and multidisciplinary clinics

Compensation Range
$17.25 - $26.39
Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

Days

EEO Employer/Disabled/Protected Veteran