Executive - Front Office

Job Title
Executive - Front Office
Job Description Summary

Job Description

Key Responsibilities:

- Front Desk & Visitor Management
- Greet and welcome visitors, guests, and clients in a professional and courteous manner
- Manage visitor entries, ID issuance, and access control as per site security protocols
- Coordinate with security for visitor movement and approvals
- Handle incoming and outgoing courier, parcels, and mail
- Communication & Coordination

- Attend and direct incoming calls to the concerned departments
- Maintain communication with internal teams, vendors, and facility staff
- Respond to general inquiries and escalate issues when required

- Helpdesk & Administrative Support

- Log service requests and complaints in the helpdesk system (if applicable)
- Coordinate with housekeeping, security, and engineering teams for issue resolution
- Maintain front office records, registers, and reports
- Assist in meeting room bookings, guest seating, and administrative arrangements

- Client & Employee Support

- Support onboarding of new employees and managing guest visits
- Ensure smooth coordination during client visits, audits, and reviews
- Maintain high service standards and professionalism at all times

- Compliance & Hygiene

- Ensure reception and front office area is well maintained, clean, and presentable
- Adhere to company policies, safety norms, and confidentiality standards

- Educational Qualification

- Graduate / 12th Pass (Graduate preferred)

- Experience

- 1–3 years of experience in a front office, reception, or customer service role
- Experience in corporate offices, IT parks, or facility management setups preferred

- Required Skills & Competencies

- Good communication skills (English, Hindi & local language preferred)
- Pleasant personality with customer‑focused attitude
- Basic computer knowledge (MS Outlook, Excel, Word)
- Ability to multitask and handle work pressure
- Professional appearance and telephone etiquette

INCO: “Cushman & Wakefield”