About this role
About Method Co.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
About ROOST Cleveland
ROOST Cleveland brings the signature ROOST apartment ‑ hotel experience to the heart of downtown Cleveland. Set within a beautifully restored historic building, it offers spacious studio, one ‑ , and two ‑ bedroom apartments designed for both short visits and extended stays. Each residence features full kitchens, in ‑ unit laundry, curated furnishings, and warm, modern design details that make every stay feel like home. Guests enjoy access to thoughtfully designed common spaces, a fitness center, and attentive service that blends boutique ‑ hotel hospitality with residential comfort. Steps from the city’s cultural institutions, restaurants, and lakefront, ROOST Cleveland is an inviting home base for exploring the best of the city.
Website: https://www.roostcleveland.com
Position Overview
ROOST Cleveland is seeking a polished, organized, and hospitality ‑ driven Front Desk Supervisor to support daily operations and lead the front ‑ of ‑ house team. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor, you’ll oversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST.
Key Responsibilities
- Lead and support front desk associates during daily operations
- Provide warm, professional, and efficient service to all guests
- Oversee check ‑ ins, check ‑ outs, reservations, and guest inquiries
- Assist with onboarding, training, and coaching front desk team members
- Ensure all front desk procedures, standards, and service expectations are consistently met
- Resolve guest concerns with empathy, professionalism, and sound judgment
- Maintain accurate records, reports, and shift documentation
- Collaborate with housekeeping, maintenance, and management to support smooth operations
- Monitor lobby and front desk presentation to ensure a clean, organized, guest ‑ ready environment
- Assist with scheduling, inventory, and administrative tasks as needed
Qualifications
- 1–2 years of hotel front desk or guest ‑ service experience; supervisory experience preferred
- Strong communication and leadership skills
- Warm, guest ‑ focused demeanor with a commitment to hospitality
- Ability to multitask and remain composed in a fast ‑ paced environment
- Proficiency with hotel reservation systems and front ‑ office software
- Strong attention to detail and organizational skills
- Flexible schedule, including nights, weekends, and holidays
What We Offer
- Competitive hourly pay
- Opportunities for growth within a dynamic hospitality group
- A collaborative, design ‑ driven work environment
- Employee dining perks across Method Co. properties
- Sick time & vacation
- Health, vision, and dental benefits