Software Development Manager, Devices & Services Trust CX Innovations

Description

About the Team

Amazon's Devices & Services Trust CX Innovations team is building the future of responsible AI for consumer devices. We deliver privacy-first, accessible, and trustworthy AI experiences that millions of customers use daily across Amazon's device ecosystem—including Alexa, Echo, and other ambient computing products. Our mission is to ensure that as we push the boundaries of generative AI innovation, we maintain Amazon's high bar for customer trust, privacy, inclusion, and accessibility.

Role Overview

We are seeking an exceptional Software Development Manager to lead multiple engineering teams building the foundational systems and consumer-facing features that enable trustworthy AI experiences at scale. You will partner closely with Product, Design, Legal, Policy, and Research teams to drive the technical strategy and execution for privacy-preserving AI architectures, responsible AI frameworks, and accessibility features that set the standard for consumer AI products.
This is a high-impact leadership role where you'll build and scale engineering teams tackling complex technical challenges at the intersection of AI innovation and customer trust—balancing performance with privacy, building explainable AI systems, and creating guardrails that protect customers while enabling delightful experiences. You will be responsible for establishing technical standards, driving architectural decisions, and developing engineering leaders who can navigate the evolving landscape of AI safety and privacy.

What You'll Lead

Privacy-Preserving AI Systems:

* Drive the technical strategy for federated learning, differential privacy, and on-device AI architectures that protect customer data while delivering exceptional experiences
* Lead teams building privacy-preserving data pipelines that minimize data collection while maintaining model quality
* Establish consent management frameworks and data minimization systems that give customers meaningful control
* Architect the balance between on-device and cloud processing to optimize for both privacy and performance at scale

Responsible AI Infrastructure:

* Build and scale teams developing AI evaluation frameworks to measure model quality, safety, and bias across diverse customer populations
* Drive the implementation of guardrails and safety boundaries for LLMs and foundation models in consumer applications
* Establish observability and monitoring systems for AI performance, hallucination detection, and trust metrics
* Create governance frameworks that enable rapid innovation while maintaining Amazon's trust standards

Consumer-Facing Trust Features:

* Drive the development of explainable AI interfaces that help customers understand how AI makes decisions
* Lead teams building transparency controls showing customers what data is used and how
* Establish privacy dashboards and settings that give customers meaningful control over their AI experiences
* Architect cross-device identity management with privacy-first design principles

Key Technical Challenges You'll Solve

* Latency vs. Privacy Trade-offs: Optimize time-to-first-token and response times while maintaining strong privacy guarantees through on-device processing and selective cloud offloading
* AI Safety at Scale: Reduce hallucinations to
## Basic Qualifications

- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- 3+ years of Software Engineer, Software Developer, or related occupational experience
- 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
- 1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
- 1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience
- 1+ years of developing large-scale, multi-tiered distributed software systems using distributed programming experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

Preferred Qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Bellevue - 184,900.00 - 250,200.00 USD annually