Customer Service Representative

About us:

Animal Doctors of South Tampa is looking for a full-time personable and skilled Client Service Representative (CSR) to join our team! We are a walk-in only clinic serving the Tampa Bay area delivering wellness and vaccination care, critical care, dentistry and a variety of surgeries. As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.

Key Responsibilities:

Client Communication & Scheduling:

·       Answer calls and emails promptly with professional, friendly service

·       Schedule appointments based on client needs and veterinarian availability, including forward booking

·       Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track

·       Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments

Client Relations & Service:

·       Greet clients warmly and ensure a positive experience throughout their visit

·       Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team

·       Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor

·       Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives

Managing Patient Information & Technology:

·       Update client and patient records in our practice management system with accuracy and efficiency

·       Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims

·       Maintain organized records of client communications and appointments to streamline operations

Support the Medical Team & Practice Operations

·       Provide clients with accurate post-visit instructions, including medication schedules and follow-up care

·       Help maintain a clean, organized reception area and assist with daily practice operations as needed

·       Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store

Qualifications:

· Prior customer service experience in a veterinary, healthcare or reception setting (Required)

· High school diploma or equivalent work experience required

· Excellent communication skills and a strong desire to provide compassionate, client-focused service

·       Basic proficiency with technology, including scheduling software and online communication platforms

·       Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
- Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
- Generous paid time off and holidays, because your personal time matters.
- A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.