About this role
The Director, Customer Operations will lead the service operating model that improves how customers onboard, receive support, and navigate service issues across Resideo’s service offerings. This role will shape the processes, routines, tools, and performance measures that improve service quality, simplify the customer experience, and help Resideo scale service offerings more effectively. The leader will connect customer needs, service performance, and day-to-day operational realities into practical improvements across service offerings.