Guest Services Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Property Address:

442 Blanding Blvd.
Orange Park, Florida 32065

The Guest Services Representative will   assist   the guests efficiently, courteously, and professionally in all front office related functions .   The Guest Services Representative will cover all aspects of the front office when the General Manager is not present.

Essential Duties and Responsibilities:

- Ensures reservations are taken correctly and courteously

- Represent hotel in a professional and courteous manner, check guests in and out in   a timely   and efficient manner

- Must be proficient in computer operating system

- Available   at all times   to deal with guest issues in a professional manner

- Notify General Manager or equivalent   immediately   of any guest, employee, or cash concerns

- Provide guidance to property staff as needed

- Ensure compliance of safety and security standards

- Reports to Regional Operations Manager in General Manager ’s   absence

- Responsible for bank deposits in General Manager ’s   absence

- Identify   and follow up on life/safety issues and inspection issues

- Notify General Manager or equivalent   immediately   of any safety and/or security violations of policy

- Leave all desk and office areas in a clean and neat manner

- Take responsibility for ensuring that property is always clean and free of any trash and debris

Essential Qualifications:

- Possess a valid driver’s license, current auto   insurance   and a functioning automobile

- Ability to read, understand, interpret information found in a variety of reports and other internal hotel information

- Read, speak,   write   and understand the English language to interact with guests, staff, handle administrative duties, etc.

- Sufficient mathematical skills to calculate room revenue, average rate, occupancy   percentage   and count and balance a cash bank, etc.

- General computer   proficiency

- Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).

- Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs

- Ability to compose and express thoughts concisely to ensure effective communication

- Ability and flexibility to work long hours on a regular basis and as business conditions demand

- Ability to manage multiple activities often in stressful situations with time constraints

- Ability to use time management skills to effectively get task accomplished

- Ability to make effective judgment on all   facets   of front office operations and staff, and the ability to effectively solve guest and operational problems

Work Environment and Physical Requirements:

- Indoor work with hard and carpeted surfaces

- Standing for up to eight (8) hour shifts

- Must be able to remain in a stationary position 50% of the time

- Occasionally required to sit; climb ,   balance;   stoop, kneel, crouch or crawl

- Must   frequently   lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth   perception   and ability to adjust focus.

- Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer   printer   and other office productivity machinery.

- May be exposed to extreme weather conditions, cold, heat, rain if at an exterior property

- Use of   computer   terminal, which requires extensive eye contact with a video display terminal.

- The person in this position   frequently   communicates with employees/vendors.   Must   be able to exchange   accurate   information in these situations.

- Travel to other properties within the market and to the bank

Perks & Benefits

- Easy to follow training programs & supportive team throughout the onboarding process

- Health, dental, vision,   life   and disability insurance for full-time employees

- 401k with company match

- PTO for full-time employees

- Weekly payroll

Electronic Acknowledgement:

When selecting the “Accept” or “Acknowledge” box, I   am agreeing   that I have read, understand and agree to this policy. The policy is Electronically Countersigned by   InTown   Suites upon your Acceptance in Workday.

Disclaimer:

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities,   skills   and abilities.   Additional   functions and requirements may be assigned by managers/supervisors as   deemed   appropriate . This document does not   represent   an expressed or implied contract of   employment   nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may   deem   appropriate .