Hair Restoration Counselor (Per Diem)

Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger provides medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually .

Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members.

Schweiger has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger has also received Great Place to Work certification. To learn more, click here .

Schweiger's Ultimate Employee Experience :

- Positive work environment with the tools to need to do your job and grow
- Full time employees  (30+ hours per week)  are eligible for: Medical ( Virtual Care included) , HSA/FSA, Dental, Vision on 1st of the month after hire date
- 401K after 30 days of employment

- Company Sponsored Short Term Disability ( Only applicable for non-California employee )
- Pre-tax savings available for public transit commuters
- Your birthday is an additional personal holiday

- Part-time employees  (less than 30 hours) are eligible for: Dental and Vision on 1st of the month after date of hire
- 401K after 30 days of employment

- Employee discounts on Schweiger skin care products & cosmetic services

Job Summary:  Per Diem Patient Coordinator at our Bernstein Office. The Hair Restoration Counselor executes all front office duties and provides support to patients, providers, and support staff. Previous healthcare experience is required.

Schedule: Part Time 20 hours or less. Availability Monday through Friday with rotating Saturdays within operating hours of 7:00am-7:30pm . Open Flexibility to help cover in a team environment is needed.

Hair Restoration   Counselor

The   Hair Restoration   Counselor   oversees   the total patient experience from pre-consultation to post-treatment follow-up ,   in turn   helping providers treat more patients, giving patients time to discuss   their   concerns ,   and track follow up on consults performed .

Job   Responsibilities

Synchronized and Optimized

Provide comprehensive consultation services to patients before and after they meet with the doctor, ensuring they are on the right treatment plan.

Achieve office growth in procedures performed- meeting   assigned   growth goals each year .

Responsibilities   include   meeting with patients ,   capturing   high quality   photos,   presenting patients with financial quotes,   providing   and reviewing after care   with patients,   scheduling procedures,   and   processing all paperwork .

Patient Scheduling

Develop a   follow up   and   leads   tracking system through EMA   and other systems and tools .

Answer patient queries via phone or email by communicating in a friendly and personal manner .

Work as a team with   Hair Restoration Techs   and   providers to explain to patients’ best procedures ,   stay up to date on new services , and to schedule best times for procedures .

Assist   when able with regular phone answering, booking appointments, taking deposits, etc.

Patient Satisfaction and Experience

H ave effective post-appointment surveys to audit UPE behaviors and assess NPS scores for each visit .

Perform follow-up and provide special focus on consultations that have not been booked, missed, or   canceled   their procedure to   make   sure all questions or concerns are answered.

Maintain regular communication with clients throughout their treatment journey.

Provide ongoing support, address any concerns or questions they may have, and ensure their satisfaction with the treatment process.

Education

Work closely with providers to explain the best procedures to patients and stay   up to date   on new services.

D iscuss revenue and profit goals   with office management and   create   plans   to   drive profit .

Must learn   EMA   for scheduling ,   reporting ,   and for   patient charting .

Train staff on hospitality concepts to ensure a high level of patient satisfaction.

Must be autonomous in learning new procedures and products and may be asked to build training materials.

Promotional Efforts

Work with marketing and General Manager to do campaigns or promotional events   directly related   to patient interests and provide information directly to the marketing team based on patient consultation information.

Assist   with cosmetic marketing, promotional materials, aftercare handouts, etc.

Help   capture social media video clips when time permits .

Key Performance Metrics

Increase in the number of procedures performed.

Growth in revenue and CLP for the office.

Improvement in patient satisfaction scores .

Efficiency in scheduling process with minimal errors.

Timely response to patient inquiries, ideally within 24 hours of inbound

Qualifications

- 5   years of   experience as a Cosmetic Coordinator, Patient Liaison, or similar role   required .

- Experience in setting up a new team and department with prior leadership skills is preferred.

- Able to work hours that office is busiest-   which   may include   evening s   and some weekends .

- Able to   properly communicate   verbally and written (email) to doctors, medical   providers,   and patients .

- Exceptional customer service and marketing skills.

- Excellent   verbal and written communication skills.

Tr a v e l

From time to time, operational business needs ( e.g.   training sessions,   vendor calls , etc.) may require employee travel to alternate locations   within SDG organization   based upon   management   discretion.

Wo r k En v ir on me n t

- T h i s   j o b   d e s c ri p t i o n   i ndi c a tes   i n   g ene r a l   t h e   na t u r e   an d   l e v el s   o f   w o r k ,   k now l e d g e ,   s k i l l s ,   abi li t i e s,   an d   o t he r   e ss en t i a l   f unc t i on s   ( a s   c o v e r e d   unde r   t h e A m e r ic an s   w i th D i s a b il i t ie s   A c t)   e x p e c ted   o f   a n   e mpl o y e e .

- T h is   j o b   ope r a tes   i n a   p r o f e ss i ona l   w o r k   env ir o n me n t.

- T hi s   r o l e   r ou t i nel y   u s e s   st anda r d   o ff i c e   equ i p me n t   s u c h   as   c o mp u ter s ,   t e l ephone s,   pho t o c o p i e r s,   f i li n g   c ab i ne t s,   an d   f a x mac h i ne s .

- Wh il e   pe r f o r m i n g   t h e   du t ie s   o f   t h i s   j ob ,   e m p l o y e e   i s   r e g u l a r l y   r equ ir e d   to   t a l k;   hea r ;   st and ;   w a l k;   u se   hand s   t o   f i n g e r ;   h and l e   o r   f ee l ;   a n d   r ea c h   w i th   h and s   a n d   arms.

Pay Range: $22.60-$28.35

Schweiger, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law.

Schweiger does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.