About this role
Overview:
Submits FHA and conventional claims, reviews losses, and reconciles loans for final booking by Default Accounting. Reviews claims filed for accuracy.
Primary Responsibilities:
- Monitor daily reports outlining workflow and processing needed.
- Understand difference between the claim types: Short Sales, Foreclosure Claims, Third Party Claims, Charge Off, Security Claims, Loss Mitigation Claims, and Deed in Lieu Claims.
- Process/file claims according to investor/insurer/statutory & regulatory guidelines within assigned service level agreements.
- Review and ensure all invoices are included with the claim.
- Research loan history for advances and deposits.
- Contact various internal departments for clarification on advances.
- Review and Consult with the Mortgage Insurance department regarding refunds. Review and consult with the Hazard department on the disbursement of hazard insurance proceeds. Determine if refunds are needed.
- Respond to attorney loan level requests.
- Ensure system is updated accurately before moving the loan to the next phase of the Claim process.
- Review claims completed by processors for accuracy and submits to investor.
- Work with Foreclosure, Loss Mitigation, Bankruptcy, Evictions, Collections, Property Preservation, and others to reconcile the losses/book the losses.
- Reconcile loans for final loss allocation, approving the loss amounts. Reconcile loans for final refunds to investor or prior servicer.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Education and Experience Required:
A combined 4 years’ higher education and/or work experience, including a minimum of 2 years’ Default experience.
Organized and detail oriented.
Strong verbal and written communication skills.
Strong customer service skills.
Education and Experience Preferred:
5 years’ Default experience.
Full processing knowledge of all disposition types.
Knowledge of M&T Bank systems.
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M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
# Location
Getzville, New York, United States of America