Product Owner II - Customer Experience & The Way We Work Enablement (Hybrid)

Overview:

As   part   of the Customer Experience and The Way We Work Enablement   organization within Enterprise Platforms,   the   Product Owner II   owns   customer/employee research and portfolio management   products .   R epresenting the voice of the customer and stakeholders while   also   aligning with business strategy , the Product Owner II defin es   and articulat es   new opportunities ,   working in close concert with key stakeholders, including senior leadership and   a   dedicated agile team . They   define   the   product vision and roadmap, prioritize the backlog, anticipate client needs ,   and serve as   the   primary communicator between stakeholders and teams while evaluating product progress at each iteration.

Location:

This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:

- 345 Main Street, Buffalo, NY
- 115 Federal Street, Boston, MA
- 1 Light Street, Baltimore, MD
- 1350 I Street NW, Washington, DC
- 1100 North Market Street, Wilmington, DE
- 277 Park Avenue, New York, NY
- 850 Main Street, Bridgeport, CT
- 77 Pine Street, Burlington, VT

Primary Responsibilities:

- Build and own   the   vision ,   roadmap , and backlog of the   Qualtri cs,   User Zoom, User Research, and User Interviews customer/employee research suite and   Service Now   SPM, the enterprise portfolio management   tool.

- Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.

- Work directly with the delivery team to create appropriate   analytics   and other communication tools for internal team and stakeholder use to show progress.

- Participate in all team activities and ceremonies.

- Use a matrixed influencing approach to work with essential business partners throughout the organization, often at a more senior level and irrespective of hierarchy or divisions, advocating for the benefit of the customer.

- Understand and engage with your customers.

- Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design.

- May act on behalf of the Senior Product Owner   during   absence s .

- Promote an environment that supports belonging and reflects the M&T Bank brand.

- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

- Complete other related duties as assigned

Managerial/Supervisory Responsibilities:

No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment.

Education and Experience Required:

Bachelor’s degree and a minimum of 6 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 10 years’ higher education and/or work experience, including a minimum of 6 years’ business, analytical, technical and/or product experience .

Education and Experience Preferred:

- Prior experience prioritizing across competing priorities and quickly-changing landscape

- Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes

- Understanding of Design Thinking principles

- Knowledge of product design and development best practices

- Knowledge of Agile and Lean principles and practices

- Experience working in partnership with user experience teams on product design

- Experience developing/managing digital capabilities

- Strong verbal and written communication skills

- Specific subject matter expertise as required by assigned product

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $136,000.00 - $226,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

# Location
Wilmington, Delaware, United States of America