Associate Marketing Manager

About Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS):

AMSL and NZMS are subsidiaries of Dexcom, a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. We form partnerships with world leading medical device, pharmaceutical and scientific innovators and are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers.

Working in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on a patient's quality of life.

Meet the team:

We are looking for a   Marketing Services Supervisor   to spearhead our marketing projects, oversee   branding   and design efforts, and enhance our customer journey. This role requires a unique blend of creative vision,   strategic marketing   expertise   and a deep understanding of the medical device industry, particularly in the diabetes space.

Where you come in:

Project Leadership:

- Lead and manage cross-functional marketing projects, ensuring alignment with company goals and timelines.

- Coordinate with various departments to execute marketing projects,   campaigns   and initiatives effectively.

- Work collaboratively with   cross-functional   teams to ensure marketing projects,   campaigns   and initiatives are executed thoroughly.

- Provide recommendations to projects and input into D irect to Consumer (DTC) and Healthcare Professional ( HCP )   strategy to support marketing management as   required

Creative Leadership:

- Develop and implement branding strategies, ensuring consistency and alignment with the company's vision and values across all design outputs.

- Lead the creation and maintenance of marketing templates, guidelines, and assets in line with the company’s branding

Team Leadership:

- Enable and empower the marketing services team to think big, own outcomes and continue to grow in their own development

- Enhance communication,   engagement   and upskilling   across   the marketing services team,   including   training   on   new tools   and technologies to keep skills current and aligned with current trends.

Design Oversight:

- Oversee the design team to ensure high-quality and impactful visual content aligned with product key messaging.

- Provide guidance and feedback on design projects, ensuring they meet brand standards and project   objectives .

- Collaborate with external design agencies and freelancers as needed.

- Take ownership of branding in ANZ and provide recommendations to ensure consistency with branding

Customer Journey Management:

- Map and   optimise   the customer journey (HCP and DTC), with a focus on improving the email journey and overall customer experience.

- Analyse   customer touchpoints and implement strategies to improve engagement and satisfaction.

- Utilise   data and customer feedback to drive continuous improvement in the customer journey.

Process Development:

- Establish and refine efficient marketing and design processes and workflows to   optimise   marketing team productivity and ensure   timely   project delivery

What makes you successful:

- You have a   Bachelor’s degree in marketing ,   design   or related field. A medical background is preferable.

- You have   minimum   of 5-8 years’ experience   in design and branding strategies as well as project management.

- You have   experience   in medical devices, pharmaceutical,   diagnostics   or diabetes   (preferred)

- You are an experienced marketer with a proven   track record   in executing marketing projects.

- You have high   proficiency   in Adobe Creative Suite

- You have experience managing a small team of designers

- You have strong analytical and customer insight skills, including confidence with both digital tools and traditional touchpoints across all channels and platforms

- You are a creative problem solver with a keen eye for detail

- You enjoy working collaboratively with cross-functional partners (Marketing, Events, Digital, Education, Sales) to   optimise   quality and impact of channel plans and campaigns

- You have   working   knowledge of the Australian and New Zealand diabetes and healthcare markets and the ability to effectively interact with the sales team, external and internal customers .

- You have   learning   agility.   In particular for   new digital technology to   optimise   customer understanding and improve customer engagement and journey

- You are customer centric and have a strong interest in the medical devices industry

- You have excellent communication skills; verbal, written and presentation and the ability to clearly articulate design concepts and ideas

- You have a strong ability to multi-task and meet multiple deadlines

- You have CRM or Marketing automation software experience, data updating, tracking ( e.g.   HubSpot or Marketing Cloud)

What   you’ll   get:   (this section should not be   modified )

- A front row seat to life changing CGM technology.   Learn about our brave #dexcomwarriors community .

- A full and comprehensive benefits program   including   subsidised   Corporate Health Cover

- Growth opportunities on a global scale.

- Access to career development through in-house learning programs and/or qualified tuition reimbursement.

- An exciting and innovative, industry-leading   organi s ation   committed to our employees, customers, and the communities we serve.

Travel Required:   (Highlight the   appropriate range )

- 5 - 1 5%

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

AI in Hiring Notice:  We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.

At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.

Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [email protected] .

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