Shift Leader

Benefits:

- Travel opportunities

- Great tips

- Advancement opportunities

- Free meals

- Flexible schedule

- Paid time off

- Free uniforms

Company Overview
Sully's Steamers creates delicious sandwiches by placing excellent ingredients between two halves of a bagel. The sandwich is placed in a steamer, creating a hot, melty, tasty meal that no other concept creates. We are committed to providing a joyful work environment fostered by a crew of like-minded hospitality professionals.

Job Summary
The Shift Leader is responsible for effectively leading Sully’s Steamers Restaurant according to operational policies and procedures. This position reports to the General Manager/AGM.

Responsibilities

- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor.

- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. As well as maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.

- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

- Responsible for ensuring consistent, high-quality food preparation and service.

- Ensure positive guest service in all areas. Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests.

- Provide direction to employees regarding operational and procedural issues.

- Follow up with employees on assigned tasks and monitor training of employees during shifts.

- Develop employees by providing ongoing feedback and establishing performance expectations.

Qualifications

- Knowledge of computers (MS Word, Excel, Google Suite).

- Proficient in the following dimensions of restaurant functions: food planning and preparation, security, company policies and procedures, and personnel management.

- Must possess a valid driver's license.

- Must be eligible to work in the United States.

- Must be willing to submit to a background check.