MFCS Production Support Lead

Title: MFCS Production Support Lead 
Job Type: Full time or Contracting
Location: Bay Area, CA

Job Summary

- Own and drive stability, performance, and continuous improvement of the Oracle Retail Merchandising Financial Control System (MFCS) production environment.

- Lead a team of support analysts, manage incident and problem resolution, and serve as the primary escalation point for MFCS-related production issues across finance and merchandising operations.

Key Responsibilities

- Lead day-to-day production support operations for Oracle Retail MFCS, RDS, ensuring high system availability and data integrity across stock ledger, retail accounting, and financial reporting processes.

- Own incident management from triage through root cause analysis and resolution, meeting defined SLAs for critical and high-priority issues.

- Manage and mentor a team of production support analysts, coordinating on-call rotations and escalation procedures for 24/7 coverage.

- Serve as the primary liaison with Oracle Support (SRs, patches, and escalations) and coordinate with Oracle on critical outages.

- Drive problem management to identify recurring issues and implement permanent fixes, reducing repeat incidents.

- Coordinate patch management, version upgrades, and configuration changes across MFCS, RDS and integrated MOM Suite components (RMS, RPM, ReIM, RDW).

- Monitor and troubleshoot nightly batch cycles, interfaces, and data integrations between MFCS and upstream/downstream systems (general ledger, POS, warehouse, ERP).

- Partner with finance, merchandising, infrastructure, and DBA teams to resolve reconciliation discrepancies, data integrity issues, and performance bottlenecks.

- Maintain and improve monitoring, alerting, and reporting to proactively identify batch failures or data issues before they impact period-end close.

- Document support procedures, runbooks, and knowledge base articles to improve team efficiency and reduce mean time to resolution.

- Manage change control processes for production changes, ensuring proper testing and approval before deployment.

- Support period-end and year-end close activities, ensuring timely and accurate financial data processing within MFCS.

- Communicate status updates, incident summaries, and post-mortems to stakeholders and leadership.

Required Qualifications

- Bachelor's degree in Computer Science, Information Systems, Finance, or related field, or equivalent work experience.

- 7+ years of experience in production support or application support roles, with significant hands-on Oracle Retail MFCS experience.

- Strong working knowledge of MFCS architecture, including stock ledger processing, retail/cost accounting, batch scheduling, and financial interfaces.

- Familiarity with the broader Oracle Retail MOM Suite (RMS, RPM, ReIM, RDW, SIM) and how MFCS integrates with these modules. Experience working with IDCS, RDS services.

- Experience leading or mentoring a support team, with demonstrated ownership of incident and problem management processes.

- Solid understanding of SQL and ability to troubleshoot database and batch-related issues.

- Experience with ITIL-based incident, problem, and change management practices.

- Strong communication skills, with the ability to manage stakeholder expectations during high-pressure incidents, especially around financial close windows.

- Ability to work flexible hours and participate in on-call rotation, including nights, weekends, and holidays as needed to support batch cycles and close periods.

Preferred Qualifications

- Experience with additional Oracle Retail products (RMS, RPM, ReIM, RDW, SIM, Oracle Retail Xstore).

- Experience integrating MFCS with general ledger, ERP, or enterprise financial reporting platforms.

- Background in retail finance, accounting, or merchandising operations.

- ITIL certification.

- Familiarity with cloud/hybrid Oracle Retail deployments and Oracle Cloud infrastructure.