About this role
Key Responsibilities
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### 1. Inventory Planning & Coordination
> Plan and maintain optimum inventory levels across Mother Warehouse, 3PL facilities, and Marketplace FCs. > Coordinate with warehouse teams for timely replenishment of fast-moving SKUs. > Monitor ageing inventory, slow-moving stock, and notify the team for liquidation/discount planning. > Forecast weekly & monthly inventory requirements based on sales trends, seasonality, and promotions. > Ensure accuracy of inventory in Uniware/OMS vs Marketplace portals.
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### 2. Marketplace Operations & Coordination
> Act as the single point of contact for marketplace category/account managers. Coordinate issues related to: Order cancellations Order delays Returns/RTO/Non-delivery ASN/GRN discrepancies > Ensure daily resolution of marketplace operational tickets. > Track and manage weekly vendor returns (FBA/FBF etc.).
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### 3. 3PL Partner Management
> Coordinate daily with 3PL partners for: Order processing timelines Dispatch accuracy & TAT Inventory reconciliation Stock audits & cycle counts > Raise operational issues and track resolution with the 3PL teams. > Monitor SLAs – especially dispatch cut-off adherence and delayed orders.
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### 4. Listing Hygiene & Content Maintenance
Regularly check marketplace listings for: Missing images Incorrect titles/descriptions Wrong bullet points Pricing errors Keyword relevance Monitor Buy Box % and pricing parity across channels. Coordinate with content/graphics team to improve listing quality.
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### 5. Order Tracking & Issue Resolution
Track daily orders and coordinate with warehouse team for smooth fulfilment. Resolve discrepancy cases such as: “Delivered but not received” “Wrong item received” “Incorrect listing fulfilment” Maintain tracker for errors and work with ops team to reduce repeat issues.
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### 6. Reporting & Data Analysis
Prepare daily/weekly MIS reports: Inventory status report Sales & dispatch summary Marketplace penalty tracker Returns & RTO analysis Maintain SKU-level stock ageing, fast/slow mover dashboards. Support promotions planning and event readiness (BBD, Prime Day, FK BBD).