About this role
About the Role
If you love the fast pace of travel, the precision of a perfectly booked itinerary, and the satisfaction of solving a client's travel crisis before they even panic — this is your seat. You'll be the person corporate executives, government delegations, and individual travellers trust to get them where they need to go, on time and effortlessly.
This isn't a back-office ticketing job. You'll be the front-line expert clients call when a flight gets cancelled two hours before departure, and the reason they come back next time.
What you'll actually be doing
- Own the booking process, start to finish
- Handle reservations, ticketing, rebooking, cancellations, and refunds across domestic and international flights using Amadeus, Sabre, or Travelport
- Build optimal itineraries — flights, hotels, visas, travel insurance — tailored to each client's budget and preferences
- Be the calm, capable voice when schedules change or flights get disrupted, sorting out re-routings fast
2. Be the expert clients rely on
- Serve as the direct point of contact for retail, corporate, and diplomatic clients — by phone, email, and in person
- Stay sharp on visa rules, passport validity, transit requirements, and health regulations so your clients never get caught out
- Apply fare rules, taxes, and date-change penalties accurately, protecting both the client and the agency from unnecessary costs
3. Keep the numbers clean
- Match payments to bookings before ticket issuance — no leakage, no surprises
- Prepare daily sales summaries and reconciliation reports for Finance,
Requirements
What you bring
- A Bachelor's degree or HND in Travel & Tourism, Business Administration, or related field
- 2–4 years hands-on experience as a Ticketing/Reservations Officer at a travel agency or airline
- Working fluency in at least one GDS platform (Amadeus, Sabre, or Travelport) — IATA or GDS certification is a strong plus
- Sharp attention to detail — the kind that catches a fare rule error before it becomes an expensive problem
- Communication skills that stay clear and professional even when a client is stressed and the clock is ticking
Why this role
- Work with a genuinely varied client base — corporate, diplomatic, and individual travelers — never the same day twice
- Sharpen and grow your GDS expertise in a role that treats it as a craft, not just a checklist
- Be trusted with real ownership: your calls on fares, rebookings, and client service directly shape the client's experience and the agency's reputation
- T he preferred candidate MUST RESIDE IN ABUJA.