Client Success Manager – 1

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s   really only   one: Zones – First Choice for IT. TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on   Twitter @Zones, and   LinkedIn and Facebook.

Position Overview:

For all supported accounts,   Client Success   places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid & solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.

What you’ll do as the   Client Success Manager   1:

Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable   accommodations   may be made to enable individuals with disabilities to perform the essential functions.   This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

- Order Fulfillment – Process orders and quotes in a timely and accurate   manner
- Create quotes and orders flawlessly.
- Meet or exceed customer/contract SLAs on Quote   delivery
- Meet or exceed customer/contract SLAs on Order   placement
- Continuously monitor open orders and expedite where   needed
- Provide comprehensive and timely communication to customers and   Sales
- Relationship Building – Develop solid relationships with Zones customers.
- Interact with customers   on a daily basis .
- Establish relationships with multiple people in multiple   departments
- Constantly communicate outstanding orders,   constraints   and alternatives.
- Coordinate and encourage Zones team member interactions with   accounts
- Customer Service – Provide for Customer operational and reporting needs.
- Provide proactive action to provide   5 star   service.
- Have a complete understanding of the Zones Service Catalog
- Be the first and primary line of contact on all customer issues and   concerns
- Engage Sales to coordinate communication of service and needs.
- Ensure that timely and impactful reporting is provided to the   customer
- Sourcing – Process, coordinate and manage to off catalog customer requests.
- Ensure custom catalog maintenance on Zones Connect
- Process project worksheets for inventory   allocations
- Monitor and coordinate inventory management activities. (Hardware)
- Monitor and provide support activities on Customer contracts (Software)
- Project Management – Conduct account planning and coordination of needs.
- Actively participate in pipeline growth and maintenance activities
- Uncover future needs through constant value driven interactions.
- Understand account dynamics and look for ways to increase   profitability
- Understand Zones automation capabilities and look for opportunities to provide those services to customers.
- Coordinate with PMO or Enterprise Operations on new customer roll   outs

What   you will   bring to the team:

- Experience in Enterprise level   sales
- Strong customer service skills and commitment to meet or exceed customer   requirements
- Excellent organization skills and process expertise
- Ability to work in a fast-paced environment and meet aggressive   deadlines
- Excellent verbal and written communication skills
- Ability to negotiate, influence, and   persuade
- Analytical with excellent problem-solving skill
- Ability to work with little or no   supervision

Zones   offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones   provides   a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against   on the basis of   race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Job timings: 5 :00 PM to 2 :00 AM (Pk time)

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