HVAC Technical Support Specialist

This is your opportunity to join Auer team! Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940.

WHY JOIN AUER STEEL?

- Competitive Pay Based on Experience

- Comprehensive Benefits Package for Full-time Employees

- Flexible Work Schedules - Summer Flex Hours, First Shift, No Weekends

- Paid Time Off - Sick, Vacation, Personal, Jury Duty, Holidays, Volunteer

- Wellness Challenges, Incentives, and Coaching

- Retirement Plan Options w/ a Company Match

- AND SO MUCH MORE!

We are currently hiring a Technical Support Specialist to work out of one of our locations in Neenah, WI OR Madison, WI . This position is responsible for providing post sale customer support for the heating and cooling equipment that we sell.

WHAT DOES THIS POSITION DO?

- Provide basic troubleshooting and installation assistance of HVAC/R equipment.

- Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.

- Provide technical documentation to contractors, engineers and other personnel.

- Document call information in the event additional follow-up is required.

- Conduct training classes on basic installation and troubleshooting techniques.

- Other duties as assigned.

WHAT IS REQUIRED?

- A positive attitude, a desire to help others and a demeanor that is not easily rattled under pressure.

- Exceptional communication and presentation skills

- Basic Computer Skills, Microsoft Windows

- A desire to learn everything there is to know about assigned products.

- Resourcefulness and vision

- 3+ years of experience in the installation and service of HVAC/R equipment

- Strong written communication and customer service skills

At Auer Steel, our people are truly the company's biggest asset. As a team, we strive to live out our original mission statement - "Auer aim is to give you products so good, with service so dependable, at prices so reasonable, with a spirit so friendly, you will desire to have us serve you."

Auer Steel & Heating Supply Company is an Equal Opportunity Employer dedicated to promoting a culturally diverse workforce.