Student Financial Services Specialist

Position Title: Student Financial Services Specialist

Department: Financial Aid

Position Summary: This position functions as part of the Financial Aid Department and is r esponsible for financial aid packaging and billing, as well as providing guidance to students and parents in student financing issues.

Responsibilities:

- Team member in providing excellent customer service and process efficiencies.

- Oversee all aspects of financial aid for new and returning students, including:

- Determination of eligibility and awarding various types of federal, state and institutional funds in compliance with federal and state regulations, university discount rate targets, and audit requirements.

- Advise students and parents in relation to payment plan options.

- Provide customer service as it relates to processing and packaging issues, including answering routine questions, responding to correspondence, and counseling students as needed.

- Assist with University orientation events and Royal Registration activities, including financial aid presentations, as requested.

- Work closely with other university departments to assist efforts toward recruitment and retention processes.

- Other duties as needed.

Qualifications:

- Supportive of Warners mission, vision and core values, commitment to a Christian lifestyle, and demonstration of character in keeping with biblical models.

- Strong customer service skills with a professional demeanor.

- Meticulous attention to detail, organized, with the ability to multi-task.

- High level of interpersonal skills to handle confidential situations and documentation.

- Experience in financial aid higher education, including awarding aid and financial aid regulations.

- Proficiency with computer software and high comfort level working with Windows software applications.

- Bachelors degree required.

Procedure:

Candidates must submit the following:

- Letter of Interest

- Resume

- Faith Statement that contains both a personal testimony and a thoughtful response to each paragraph of the Universitys official Statement of Faith: (https://warner.edu/the-university/who-we-are/full-statement-of-faith/)

- Name, title, and contact information for 3-5 professional references

Working Relationships: The Financial Aid Coordinator reports to the Director of Financial Aid.

Work Schedule: Normal office hours expected Monday through Friday. Additional hours as needed for significant department or university events.