Client Experience Technical Product Owner

Leads the strategic vision and roadmap for a technical product or products with cross-divisional impact, demonstrating a deep understanding of the product(s) and associated business areas. Products often have enterprise-wide implications.

Overall Description :

- (75%)   Manages   technical strategy (& implementation)   for   Client Experience data products ( both client feedback   survey   data   & no n -survey data)   and owns Data Dependency   monitoring/alerts ecosystem,   in partnership with   technical, analytics, and product owner stakeholders across the division.

- (25%)   M anages   analytics   data   (including   SQL code for senior leadership OKRs ) ,   and ensures data quality and data governance standards are achieved and communicated , supporting analytics stakeholders across the division

Technical   Responsibilities :

- Leads development and implementation of new technical   cross-divisional   product s

- Influences and collaborates , across   cross-functional   technical   teams ,   to   optim i ze data quality and data governance ecosystem .

- Drives connection s   across   data products /   capabilities (data capture, analytics, reporting ,   engineering, operations, SQL management, etc.).

- Build s   (& lead s ) the   team’s “D ata   D ependenc y” program (including   documentation,   monitoring   capabilities, alert functionalities, technical process maps), and required communications plans

Analytics   Responsibilities :

- Engages with internal   analytics   partners to understand business strategy,   objectives,   and   KPIs .

- Leads   “M onthly   Data   QA ”   ( ensuring key metrics   across multiple   data   ecosystems   match ) ,   annual   S QL code   optimization   initiatives ,   regular   ROI analyses,   regular impact analyses,   and   ongoing   partner s hips   with other analysts to   continuously enhance   all   of   the above

- Manage s   a series of   senior leadership   OKR Metrics   (& respective SQL code)   to ensure optimal data quality   &   data governance   practices

What we're looking for:

- Strong communication skills

- Strong s trategy   experience

- Client Experience   (CX) background

- Financial Industry   background

- Technical   Knowledge :

- Data Engineering, Data Quality,   D ata   L ineage,   D ata   G overnance,   M etadata   D ocumentation,   T echnical   P rocess   M aps,   Data   D ependency   I dentification / M apping ,   Data Architecture .

- Analytics   Knowledge :   SQL , Python,   Power BI,   Tableau,   A WS   S 3   Tables ,   Github ,   running formal Experiments and ROI analys e s.

Qualifications:

- Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
- Minimum of eight years related business experience. Three years of  leading large cross-functional teams on  major organizational projects preferred.

Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.