Project Support Coordinator

About Abacus Group

Abacus Group is a leading provider of Managed and Professional IT Services for the financial services and healthcare industries . We deliver high-quality, secure, and reliable IT solutions to support our clients in an increasingly complex and regulated environment. Our team is dedicated to excellence, precision, and client success —and we’re looking for a detail-oriented professional to help us uphold these standards.

The Role

As a Project Support Coordinator , you will play a crucial role in supporting the smooth delivery of IT projects across our client base. Working closely with our Opportunity Managers , Project Managers and Quality Manager , you will ensure that internal and client requests are processed efficiently, project data remains accurate and up to date , and stakeholders receive clear, timely updates . You will also help spot and correct errors , ensuring our team delivers projects with the highest level of quality and efficiency.

This role requires strong organizational skills, excellent attention to detail, and the ability to manage multiple priorities . You must be proficient in Excel and Word and comfortable handling written and verbal communications with internal teams.

Key Responsibilities

Project Coordination & Administration

- Manage project requests through our ticketing system and dashboard, ensuring all tasks are addressed promptly.

- Track and update project progress , ensuring information is accurate and complete .

- Identify and flag inconsistencies, errors, or missing details that could impact project delivery.

- Provide regular updates to stakeholders regarding task status and expected completion times.

Communication & Prioritization

- Serve as a key point of contact for project support, ensuring smooth coordination between departments.

- Communicate clearly and professionally, ensuring internal teams and clients are kept informed of progress .

- Manage conflicting priorities , ensuring urgent tasks are addressed while maintaining overall workflow.

Reporting & Documentation

- Generate and distribute project status reports for both internal teams and clients.

- Maintain and update project documentation to ensure process consistency and compliance.

- Utilize Excel and Word to create reports, track data, and ensure accuracy in project records.

Quality & Process Improvement

- Work closely with the Quality Manager to ensure adherence to best practices and process guidelines .

- Help improve project efficiency by identifying and suggesting process enhancements.

- Support the team in delivering high-quality, compliant, and efficient IT projects .

What We’re Looking For

- Experience in project support, coordination, administration, or a similar role.

- Strong attention to detail – ability to identify errors, inconsistencies, and missing information.

- Excellent written and verbal communication skills – able to provide clear updates and manage expectations.

- Highly organized with the ability to manage multiple requests and conflicting priorities .

- Proficiency in Excel and Word – comfortable working with data, reports, and documentation.

- A proactive, problem-solving attitude with a focus on quality and efficiency .

- Comfortable working in a fast-paced IT environment with evolving priorities.

Why Join Abacus Group?

- Be part of a fast-growing and innovative IT services firm specializing in financial services.

- Opportunities for career growth and development in project coordination and quality management.

- Play a key role in delivering high-quality IT solutions to investment firms and financial institutions.

- Hybrid or flexible working options available (if applicable).